Jobs · Customer Service · Ohio

Rapid Response Workforce Specialist

Ohio Department of Job and Family Services · Canton Township, OH · 1 wk ago
Customer Service$28.76/hrFull-time

What You Will Do

Aid employers and their potentially affected workers who experience layoffs and closures (reactive services) or require services to prevent such situations (proactive services).

Build successful partnerships and collaborate with local partners (county staff) or assigned counties/local workforce areas, as well as employers in those areas.

Each Account Executive covers approximately 15-25 counties in a geographical area. You may serve as backup to your peers in other geographical areas as needed.

  • Research layoffs and closures
  • Outreach to employers
  • Establish rapport and nurture ongoing relationships with partners and impacted employers
  • Attend local partner meetings
  • Organize and lead initial employer meetings to promote Rapid Response services
  • Present the standardized Rapid Response PowerPoint Presentation to dislocated workers at Rapid Response Reemployment Sessions, both in person and virtually (as requested)
  • Affiliate with resume and interviewing workshops, job fairs, and hiring events as needed
  • Support case management and data entry
  • Perform other duties as assigned

Recommended Skills

  • Strong verbal communication, public speaking, presentation delivery, strong written skills
  • Navigate a computer and technology
  • Team player, multitasker, flexible

Schedule

Full-time
Standard workdays are Monday through Friday.
Hours are between 7:00 a.m. and 6:00 p.m.

Location

OMJ Stark County
822 30th St., N.W.
Canton, OH 44709

Travel

  • Travel is required for this position
  • You will need to provide your own transportation to provide services to employers in your coverage area (and sometimes outside of your normal coverage area)
  • Mileage is reimbursable
  • On occasion, you may be asked to assist with other projects/duties inside or outside of your normal reporting locations
  • Overnight travel may be required

PN(s)

  • 20039858

Option 1

  • The ideal candidate, at minimum, must have:
  • 18 mos. trg. or 18 mos. exp. in state & federal regulations governing implemented training &/or employment programs;
  • 18 mos. trg. or 18 mos. exp. in public relations;
  • 12 mos. trg. or 12 mos. exp. in labor market data & employment trends;
  • 6 mos. trg. or 6 mos. exp. in operation of computer terminal &/or personal computer;
  • Must provide own transportation

Option 2

Equivalent of Minimum Class Qualifications for Employment noted above.

Tips For Your Application

  • Be sure to clearly describe how you meet the minimum qualifications outlined in this job posting when completing the different sections of this application.
  • We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application.
  • Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

  • This position is in the State of Ohio’s, Pay Range 31.
  • Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range step 1, $28.76 per hour.
  • These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter.
  • Cost of Living Adjustments increase wages in these ranges each fiscal year.
  • Pay Range 31 Step 1: $28.76
  • Step 2: $30.10
  • Step 3: $31.47
  • Step 4: $32.84
  • Step 5: $34.53
  • Step 6: $36.20
  • Step 7: $38.01

Organization

Agency Overview

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

  • Cash and Food Assistance
  • Employment Services and Workforce Development
  • Unemployment Insurance
  • Adult Protective Services
  • Child Support
  • Public service is an honorable way to serve the community in a hands-on dedicated way.

Guiding Principles

  • We will be a leader in customer satisfaction.
  • We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
  • We get better at what we do every day.

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