RAPID ACCESS COORD II

Responsibilities

• Coordinates and facilitates appropriate patient transfer and consult requests from referring facilities in accordance with established clinical guidelines and protocols and EMTALA within established timeframes.
• Captures and documents accurate patient clinical information relevant to transfers or direct admissions and clearly communicates information to accepting physicians.
• Triage and prioritizes patient acuity utilizing critical thinking skills, clinical decision making and acquired knowledge to assess situations and facilitate patient flow through the continuum of care.
• Obtains verbal admission order from the provider for patient type/status (inpatient, observation, etc.) and appropriate level of care (critical care, telemetry, medical, etc.). Enters order into eCare.
• Obtains accurate patient demographic information from referring facilities and physician offices to perform patient quick registration. Immediately requests bed placement for patients and communicates bed numbers back to referring facilities or physician offices.
• Maintains an up-to-date and accurate profile of bed capacity across all Covenant Health facilities, including the number of patients holding for a bed in the emergency departments, surgery and other patient holding areas.
• Elevates capacity issues to System Clinical AOCs, hospital CAOs and CNOs. Immediately elevates transfer acceptance issues to the appropriate level of system and facility leadership.
• Schedules appointments for Outreach Link for Covenant Health emergency department patients who need follow-up treatment and/or resources for mental health or substance misuse. Coordinates air transportation when needed.
• Follows appropriate hand-off protocols at shift change including giving full patient report, completing all patient transfer documentation and patient status orders, and logging off the telephone.
• In the event of unexpected telephone downtime and/or power outage, opens an urgent ticket with the Covenant Help Desk to implement Crisis Link and WiFi phones and immediately initiates proper downtime action steps.
• Completes all necessary training and refers to facility acceptance guidelines and protocols to coordinate transfers and admissions.
• Attests quarterly to a review of all guidelines and protocols. Checks emails on a routine basis to stay up-to-date on process changes that need to be implemented immediately.
• Maintains an awareness of all services and capabilities within Covenant Health. Completes appropriate patient follow-up and manages expectations related to transfer requests in a timely manner.
• Demonstrates proficiency in working with the Patient Checklist, Flowboard, eCare, eCare Schedule Book, STAR and other office-oriented systems as needed.
• Completes necessary reports and assignments during call downtime.

Qualifications

• Minimum of two (2) years in a health related field is required.
• Licensed EMT, Paramedic, or LPN in the state of TN required.