Communications Ctr Coord II

Responsibilities

• Receives telephone calls and processes pages for physician and hospital staff members.
• Handles and makes emergency and informational overhead announcements.
• Receives telephone calls and processes patient information and clinical directory assistance.
• Participate in weekend on-call responsibilities to ensure coverage of all weekend shifts.
• Has direct patient contact when replacing patient phone equipment.
• Handles all emergency alarms and codes for critical patient care issues, including Adult Codes, Pediatric Codes, Stroke Codes, Rapid Response Teams, Adult Trauma, Pediatric Trauma, Adult DART (Difficult Airway) Codes, Pediatric DART Codes etc., and makes emergency pages via pager groups and overhead announcements.
• Receives telephone calls and processes pages for physician and hospital staff members.
• Receives telephone calls and processes patient information and clinical directory assistance.
• Acts as after-hours answering service as contracted.
• Participate in on-call change responsibilities as needed to assure 24/7 coverage.
• Troubleshoot and program pager accounts and group pager listings.

Requirements

• High School Diploma required
• Communications or Business Degree preferred
• 2-5 years hospital and/or call center and/ or customer service experience or equivalent combination of education and experience preferred

Qualifications

• Ability to work as a team required
• Proficiency with Microsoft office computer skills required
• Strong communications, listening and customer service skills required
• Ability to handle a large volume of calls and work under pressure required
• Excellent interpersonal skills required
• Ability to expedite incoming calls to adhere to department phone statistical expectations required