Range Check-in & Retail Sales Associate

Position Summary

The Retail Sales Associate is a dynamic, client-facing role responsible for delivering an exceptional, safe, and engaging experience for all guests visiting Frontier Justice’s store, shooting range, and retail floor. This position may be assigned or cross-trained to support either the Front of House (FOH) or Range Check In (RCI) areas. This role serves as the primary point of contact for clients from check-in through the sales experience and plays a key role in promoting responsible firearm use, safety education, and a welcoming environment. By combining hospitality, sales expertise, and regulatory awareness, the Retail Sales Associate supports the Frontier Justice mission of Faith, Family, and Freedom through every client interaction.

Primary Accountabilities

• Greet clients in a warm and professional manner throughout their visit.
• Educate clients on range procedures, safety protocols, training opportunities, membership benefits, and available products.
• Aid with range check-ins, equipment rentals, and product recommendations based on client needs and experience level.
• Build and maintain strong client relationships through knowledgeable and solution-oriented service.
• Promote and sell Frontier Justice memberships, training courses, and retail merchandise.
• Ensure clients fully understand and adhere to all safety rules, range procedures, and facility policies.
• Verify required documentation and waivers; accurately complete compliance forms as needed.
• Collaborate with Range Safety Officers regarding lane assignments, special requests, and client issues.
• Maintain situational awareness on the range and promptly report or address any safety or conduct concerns.
• Process transactions for range use, rentals, memberships, and Front of House retail purchases with accuracy in the POS system.
• Maintain organized and well-stocked work areas, including check-in counters, eye/ear protection, and waiver stations.
• Support daily opening and closing duties, including cash handling and inventory maintenance.
• Follow all loss prevention procedures and remain alert to suspicious activity.
• Keep thorough and accurate records of check-ins, sales, and compliance documentation.
• Work closely with Range Safety Officers, instructors, and fellow associates to deliver a consistent, high-quality client experience.
• Participate in team meetings, training sessions, and safety drills to stay aligned with operational goals.
• Assist in onboarding and mentoring new team members as directed.

Key Competencies

• Strong communication, interpersonal, and client service skills.
• Knowledge of firearms and range operations, or ability to be effectively trained.
• Proficiency in Microsoft Office and POS systems.
• Ability to multitask and maintain composure in fast-paced environments.
• Commitment to safety, accuracy, and compliance.
• Professional demeanor and strong attention to detail.

Requirements

• High school diploma or equivalent.
• At least 21 years of age.
• Comfortable working around firearms with a strong commitment to enforcing safety practices.
• Excellent interpersonal and communication skills.
• Ability to remain composed and courteous in a high-traffic, high-responsibility environment.
• Willingness to work non-traditional hours (evenings/weekends/holidays).

Preferred

• Prior experience in retail, customer service, or firearms sales.
• Familiarity with federal and state firearm laws and regulations.
• Experience with 4473 forms and firearms compliance procedures.
• Knowledge of firearms, ammunition, and range operations.

Benefits

Frontier Justice offers a comprehensive benefits package that includes health insurance, retirement savings plans, paid time off, and more. Details will be provided during the hiring process.

Schedule

Hours are flexible and may vary depending on the department and shift. Specific schedules will be discussed during the interview process.

Pay

Compensation is competitive and commensurate with experience. Details will be provided during the hiring process.