Ramp Agent (Customer Service Agent) - SLC

How You'll Help Us Keep Climbing

Internal Movement Eligibility
Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative.

Key Responsibilities

• Make sure our customer's baggage and cargo arrive safely and on time.
• Safeguard Cargo, baggage, and mail from damage, loss, and weather.
• Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.
• Guide incoming and departing aircraft from the gate positions.

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.

What You Need To Succeed

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Have a high school diploma, GED, or high school equivalency.
• Be at least 18 years old and have authorization to work in the United States.
• Have a valid driver’s license.
• Proficient in English.
• Pass a physical ability test (PAT).

You can prepare for the PAT by watching this video. Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

Benefits And Perks

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Up to 2 weeks of vacation.
• Up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12 weeks of paid maternity/parental leave. Non-birthing parents are eligible for 2 weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and international space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business resource groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.