Ramp Agent (Customer Service Agent) - RDU

About the Role

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. As a Ramp Agent, you will ensure our customers' baggage and cargo arrive safely and on time. This is an entry-level position with mentorship opportunities to help advance your career.

Work tasks are physical and include bending, lifting, standing, and walking. Tasks are repetitive, such as loading and stacking bags weighing up to 50-70 pounds, often in harsh weather conditions (heat, rain, snow). We practice safety-conscious behaviors in all operational processes and procedures.

Responsibilities

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.
• Ensure timely connections by guiding incoming and departing aircraft from gate positions.
• Safeguard cargo, baggage, and mail from damage, loss, and weather.
• Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in congested areas.
• Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Requirements

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age with authorization to work in the United States.
• Have a valid driver’s license.
• Demonstrate proficiency in English.
• Pass a physical ability test (PAT).
• Wear required company-approved Personal Protective Equipment (PPE), including hearing protection, safety-toe footwear, protective headwear, and high-visibility safety apparel.
• Ability to meet airport-specific requirements such as obtaining a SIDA Badge and Customs Seal.

Schedule

Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station operates differently based on its flight schedule. You will work between 20 and 40 hours per week based on seniority.

Benefits

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Up to 2 weeks of vacation for new hires, earned for use in the following vacation year (April 1 – March 31).
• Up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• 12 weeks of paid maternity/parental leave for birthing parents; 2 weeks for non-birthing parents.
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life insurance.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs for loved ones in all stages.
• Holistic wellbeing programs supporting physical, emotional, social, and financial health, including an employee assistance program, free financial coaching, and mental health resources.
• Domestic and international space-available flight privileges for employees and eligible family members.
• Career development programs to achieve long-term career goals.
• Access to community service and sustainability initiatives through worldwide partnerships.
• Business Resource Groups to connect employees with common interests and promote inclusion.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including car and hotel rentals, auto/home/pet insurance, legal services, and childcare.