Ramp & Customer Service Agent

About the role

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer‑facing or behind the scenes, we seek individuals who are welcoming to people from all walks of life, can think on their feet, and manage a flexible schedule. The Ramp & Customer Service Agent is responsible for above‑ and below‑wing tasks, including guest interactions and ramp functions.

Day in the Life: a video preview of a Horizon Air Customer Service Agent is available (if the video does not play, use the link titled “Day in the Life – Horizon CSA”).

Responsibilities

• Assist guests with travel needs (answer inquiries, handle baggage, ticketing, check‑in passengers, and board flights) in a fast‑paced environment.
• Work outdoors in all weather conditions while performing below‑wing functions: transport baggage and cargo, load and offload luggage and cargo, aircraft marshaling, push‑back, and aircraft de‑icing.
• Perform aircraft grooming and security searches.
• Perform boarding and gate duties: assist and direct guests, make announcements, process standby and upgrade requests.
• Process and secure guest luggage; file and maintain luggage claims for damaged, delayed, or pilfered items.
• Load and offload luggage and cargo using conveyor belts.
• At management direction, perform duties of varying capacities to ensure complete guest satisfaction.
• Perform other duties as assigned.

Requirements

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast‑paced environment.
• Valid, unexpired driver’s license issued by a U.S. state, territory, or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds and stand for long periods; ability to bend, stoop, squat, reach, and grasp.
• Basic mathematics proficiency.
• Flexible schedule availability, including nights, weekends, and holidays.
• Willingness to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance and maintain a SIDA badge; failure to qualify or retain the badge results in termination.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18 and authorized to work in the United States.
• Preferred: at least 1 year of customer service or community service experience.

Pay

• Starting wage: $18.27 per hour (non‑negotiable).
• Schedule: 15 to 30 hours per week; weekend and holiday availability required.
• Split‑shift differential: $2.25 per hour extra for split shifts (effective rate $20.52 per hour).

Benefits

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive medical, dental, and vision benefits.
• Generous 401(k) match program.
• Annual bonus plans.
• Generous holiday and paid time off.