Ramp & Customer Service Agent

About the role

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences. The Ramp & Customer Service Agent is responsible for above‑ and below‑wing tasks, including guest interactions and ramp functions.

Responsibilities

• Assist guests with travel needs (answering inquiries, baggage handling, ticketing, check‑in, boarding) in a fast‑paced environment.
• Work outdoors in all weather conditions performing below‑wing functions such as transporting baggage and cargo, loading and off‑loading luggage, aircraft marshaling, push‑back, and de‑icing.
• Perform aircraft grooming and security searches.
• Perform boarding and gate duties, including directing guests, making announcements, and processing standby and upgrade requests.
• Process and secure guest luggage; file and maintain luggage claims for damaged, delayed, or pilfered items.
• Load and off‑load luggage and cargo using conveyor belts.
• Carry out additional duties as assigned by management to ensure complete guest satisfaction.

Requirements

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast‑paced environment.
• Valid, unexpired driver’s license issued by a U.S. state, territory, or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Physical ability to consistently lift 50 pounds, stand for long periods, and bend, stoop, squat, reach, and grasp.
• Basic mathematics proficiency.
• Flexibility to work nights, weekends, holidays, and split‑shifts; ability to participate in paid training that may require overnight travel.
• Eligibility to obtain USPS Mail Handling Certification (depending on location) and airport security clearance.
• English language proficiency.
• High school diploma or equivalent.
• Minimum age of 18 and authorization to work in the U.S.

Preferred Qualifications

• At least 1 year of customer service or community service experience.

Pay

Starting wage: $18.27 per hour (non‑negotiable). When working a split shift, employees receive a $2.25 per hour differential, resulting in an effective rate of $20.52 per hour.

Schedule

15 to 30 hours per week. Weekend and holiday availability required. Split‑shift work may involve a morning shift, an unpaid break, and an evening shift.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive medical, dental, and vision benefits.
• Generous 401(k) match program.
• Annual bonus plans.
• Generous holiday and paid time off.

Additional Requirements

Employees must obtain and maintain an airport SIDA badge; failure to qualify or loss of the badge will result in termination.