Ralph Lauren Employee Communications Manager, Transformation

About the role

The Employee Communications Manager is a multi-faceted role with responsibility for crafting and managing a communications strategy and narrative around our transformation as a Company. This includes identifying clear objectives, tactics, measurement, and a creative approach to leveraging leadership voices and internal channels to educate, inspire, and celebrate milestones for employees.

This role will report to the Lead for Global Employee Communications. The ideal candidate will have strong understanding of change management within a matrixed organization, strong writing skills, be agile, experience navigating a matrixed organization, leading impactful communication initiatives, implementing KPIs and reporting against those metrics, and working cross-functionally to achieve objectives.

Responsibilities

• Support proactive storytelling, including posts and articles for weekly global newsletter RL Engage (internal social platform), developing comms for key moments, and maintaining messaging and assets on shared drive.
• Participate on bi-weekly global Employee Comms calls to share plans on upcoming key moments throughout the year; work in close partnership with the NGT PMO, Change Management Leads, AI COE to understand upcoming milestones and achievements; and serve as the bridge between the working team and communications to the global organization.
• Serve as a key liaison with the NGT and AI COE team to support executive engagement at key events, proactive storytelling opportunities throughout the year, and key updates on how NGT (Project Cross-Stitch) enables business success and AI enhances our ways of working.
• Initiate proactive discovery and story-mining to elevate how transformation initiatives are driving a positive impact on our ways of working and how we operate as a Company.
• Support the ideation and creation of dynamic multimedia content to ensure our next-generation internal engagement programming delivers against our strategic plan objectives and success metrics.
• Develop and maintain strong, productive relationships with business partners across departments and regions
• Input into the global corporate editorial calendar for the Company with Project Cross-Stitch and AI milestones
• Be flexible to support Employee Communications initiatives outside of NGT and AI COE scope.
• Develop measurement to demonstrate impact including but not limited to standardized surveys and engagement dashboards

Requirements

• Change management communications experience and internal communications experience is a must.
• Established track record project managing large, matrixed projects
• Natural curiosity and strong storyteller
• Experience developing, managing and measuring impact of a communications strategy, project plan, and campaign
• Hands-on experience executing effective communication for a myriad of internal stakeholder populations (office-based, retail, managers, etc.)
• Excellent verbal and written communications and editing skills, including interpersonal and presentation skills - PowerPoint plan development, talking points, executive briefing documents
• Proven ability to think ahead, engage proactively and take initiative
• Self-starter approach to work and strong problem solver; ability to work in an ambiguous environment and deliver results
• Strategic and execution oriented - must have the ability to deliver high quality initiatives to tight deadlines and on budget, in a pressurized environment
• Knowledge of how to develop communications strategies to bring about perception change and build understanding of new direction
• A sense of humor and ability to not take him/herself too seriously
• Some travel required.

Qualifications

• Master's degree in Communications, Marketing, Public Relations, or related field
• Minimum of 7 years of relevant experience in internal communications, change management, or a related field
• Proven ability to manage multiple projects simultaneously and meet deadlines
• Strong writing and editing skills, with experience creating compelling content for diverse audiences
• Experience with digital platforms and tools, including social media, email marketing, and content management systems
• Ability to collaborate effectively with cross-functional teams and stakeholders
• Experience with data analysis and reporting tools

Skills

• Change management communications experience and internal communications experience is a must.
• Established track record project managing large, matrixed projects
• Natural curiosity and strong storyteller
• Experience developing, managing and measuring impact of a communications strategy, project plan, and campaign
• Hands-on experience executing effective communication for a myriad of internal stakeholder populations (office-based, retail, managers, etc.)
• Excellent verbal and written communications and editing skills, including interpersonal and presentation skills - PowerPoint plan development, talking points, executive briefing documents
• Proven ability to think ahead, engage proactively and take initiative
• Self-starter approach to work and strong problem solver; ability to work in an ambiguous environment and deliver results
• Strategic and execution oriented - must have the ability to deliver high quality initiatives to tight deadlines and on budget, in a pressurized environment
• Knowledge of how to develop communications strategies to bring about perception change and build understanding of new direction
• A sense of humor and ability to not take him/herself too seriously