Ralph Lauren Workforce Strategy Manager

Essential Duties & Responsibilities

• Develop and execute company workforce strategy to drive productivity and 4-wall profitability
• Lead ongoing census and store org chart evaluation and updates
• Accountable for the S&B and productivity performance of division of responsibility
• Lead the communication of payroll performance and workforce strategy to field and business partners
• Review data to identify trends and insights and translate the information into strategy
• Lead in any necessary change management to optimize the labor model and field engagement
• Oversee commission and bonus calculations, payout, and reporting process
• Provide the highest level of customer service to the field and home office
• Support project implementation and KPI initiatives through facilitation, project management and documentation follow-up
• Drive performance metrics and KPIs
• Support other projects as assigned to enable Retail Operations and workforce strategy overall functionality

Experience, Skills & Knowledge

• Ability to work under pressure in a fast-paced environment to prioritize tasks and to delegate when appropriate
• Ability to act with integrity, professionalism, and confidentiality
• Experience working with retail or frontline teams is highly preferred
• Financial acumen to manage budgets, forecasting and cost optimization
• Collaborative mindset with a proactive approach to problem-solving
• Ability to challenge assumptions, ask the right questions, and explore alternative perspectives
• Strong communication skills (listening, written, verbal, facilitation)
• Build strong relationships cross functionally
• Proficiency in project management tools (Smartsheet or similar)
• Excellent Excel & Adobe Acrobat skills
• Strong Word, Outlook & Adobe Suite
• Must be able to work various hours depending on project scope and needs