RAIL SERVICES CONTROLLER

About the role

The role involves monitoring, controlling, directing, and supervising the status and movement of all trains on the mainline to ensure schedule adherence and proper train operations.

Responsibilities

• Observes and analyzes computer generated displays, display board indications, and verbal reports from train operators and key field supervisors.
• Communicates by radio and telephone with various personnel to closely monitor, direct, control, and supervise the manual movement of all trains and non-revenue vehicles on the mainline.
• Makes immediate alternative methods of operation during abnormal conditions.
• Coordinates appropriate personnel and equipment to resolve breakdowns, safety issues, and other service disruptions within the shortest possible time frame.
• Analyzes computer-generated information to anticipate changes in system operational requirements.
• Notifies appropriate Maintenance personnel of all reports of station problems and equipment malfunctions.
• Interprets and implements MARTA management policies, standard operating practices, and rules.
• Performs other related duties as assigned.

Requirements

• Bachelor's degree in technical field plus three years of experience in public transportation, dispatch, or control center environment.
• Two years of experience in supervision desired working in a union environment.
• Excellent verbal and written communications skills.
• Ability to perform appropriately in stressful and emergency situations.
• High degree of dependability, detailed oriented, and possesses high level organizational skills.

Qualifications

• In lieu of a degree, directly related experience may be substituted on a year-for-year basis.

Skills

• Knowledge of computer systems and software used in public transportation.
• Ability to handle multiple tasks simultaneously under pressure.
• Strong problem-solving and decision-making skills.
• Effective communication and interpersonal skills.

Benefits

Annual recertification as a Rail Controller and Level III Wayside Access Certification is required. This position requires Rail Controller training and a six-month probationary period after successful completion of the Rail Controller training program.

Pay

$65,060 - $97,589

Schedule

Rotating shifts, weekends, and holidays.