Chief Rail Ops Controller

General Summary

Manages the daily operation of the Train Control Center and Rail Operations Controllers. Responsible for real time oversight and coordination of train movements and maintenance activities on Dart's light rail system.

Essential Duties and Responsibilities

• Develops and implements delay management strategies and coordinates alternative operating plans with internal departments and external agencies.
• Presides over weekly track allocation meeting and approves and coordinates all maintenance activities along the right of way.
• Notifies senior management of rail related incidents/accidents, service delays, unusual occurrences and serves as a liaison with public safety agencies during emergency situations.
• Supervises the activities of Rail Operations Controllers in their job responsibilities and in the enforcement of standard operating rules and procedures.
• Serves as representative on Rules and Procedures Committee. Executes and recommends changes to standard operating rules and procedures.
• Affords assistance with interviewing, selecting, evaluating, counseling, certifying, re-certifying and disciplining of subordinate personnel in accordance with established policies and procedures.
• Prepares and reviews daily operation reports, analyzes operating statistics, recommends service changes/modifications, coordinates special tours, train movements and special event operation.
• Performs other related duties as assigned.

Minimum Knowledge, Skills, and Abilities Required

• Bachelor’s degree from an accredited University in Business Management, Public Administration, Transportation or related field.
• Six (6) years of progressively responsible experience working in a transportation or complex multi-tasking environment to include one (1) year rail operator experience and two (2) years as a Rail Operations Controller.
• Knowledge of departmental policies and procedures.
• Personal computer (PC); software applications such as word processing, spreadsheet, and database.
• Thorough knowledge and ability to demonstrate proficiency in the Supervisory Control and Data Acquisition System (SCADA) and the Rail Transit Operating Principles and Procedures.