LRT Operations Controller

Responsibilities

• Maintain the safe operation of the Newark City Subway (NCS) by managing all operations including Light Rail trains in revenue and non-revenue operation, non-revenue vehicles such as work trains, and a shared freight operation.
• Ensure adherence to schedules and coordinate with various departments to maintain smooth operations.
• Handle emergency situations, communicate with train operators and maintenance teams, and make decisions to ensure passenger safety and service efficiency.
• Investigate incidents, customer complaints, and recommend corrective action.
• Instruct employees in the performance of their duties and initiate disciplinary action in the absence of direct supervision.
• Maintain service requirements by monitoring service performance and adjusting schedules, route patterns, and operating plans as necessary.
• Minimize service interruptions by troubleshooting LRV-related in-service failures and directing LRV Operators to address and correct those failures.
• Communicate with customers through variable message signs, public address systems, and on-board announcements.
• Evaluate the duration and extent of service interruptions and request substitute bus service from Bus Operations if necessary.
• Coordinate emergency situations and provide notifications to relevant parties.
• Write and issue Summary Bulletin Orders and Single Page Bulletin Orders as needed.
• Review and implement revisions to standard and emergency operating procedures, safety rules, and orders.
• Participate in evaluating and recommending service changes.
• Maintain complete records on all Light Rail vehicle movements, permissions, and authorities.

Qualifications

• High School Diploma or equivalent with six (6) years of applied experience in transportation operations (e.g., operating a LRT Vehicle, Conductor, Train Dispatcher, Block Operator, Bus Field Supervisor, Bus Regional, LRT Instructor, LRT Technician, or experience in electrical traction or rail signals).
• Prior supervisory experience and prior Rail operations experience preferred.
• Knowledge of MS Word and Outlook desired.
• Strong written and verbal communication skills desired.

Benefits

Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision
Flexible Spending Account
Life Insurance
Paid Leave
Tuition Assistance
Pre-Tax Commuter Benefits Plan
Retirement Plans (401(a), 401(k), 457(b))
NJ TRANSIT is an Equal Opportunity Employer.