Rail Maintenance Communications Specialist

Responsibilities And Specific Duties

• Performs advanced analysis and diagnostics on rail communications hardware and software used in servers and PCs to support rail system operations, network switches, routers, wireless access points, PA/VMS systems, CCTV system, SCADA and Remote Terminal Units systems, multiplexers, programmable logic controllers, and other complex and specialized rail systems equipment.
• Performs preventative maintenance inspections, modifications, repairs and upgrades on rail communications databases, hardware and software used in servers and PCs to support rail system operations, network switches, routers, wireless access points, PA/VMS systems, CCTV system, SCADA and Remote Terminal Unit systems, multiplexers.
• Updates and maintains Rail Maintenance’s document control website.
• Provides specialized data reports to Operations department management.
• Daily monitors all rail computer/networking systems.
• Works closely with METRO IT to provide security and appropriate interconnection with METRO network.
• Assists in the development and modification of software and configurations to support servers and PCs used to support rail system operations, network switches, routers, wireless access points, PA/VMS systems, CCTV system, SCADA and Remote Terminal Units systems, multiplexers, programmable logic controllers, and other complex and specialized rail systems equipment.
• Remains current on new industry trends, methods and technologies.
• Records and documents maintenance and diagnostic data.
• Prioritizes emergency tasks in the absence of on-site supervision.
• Assists in the development and refinement of inspection and preventive maintenance programs, Safety Operating Procedures, safety procedures, and configuration control for Signals and Communications systems and work rules.
• Successfully completes vendor training on Signals & Communications equipment and maintenance procedures as well as METRO training associated with safety and technical subjects.
• Assists other Rail Operations departments as necessary to ensure safe and reliable service.
• Provides excellent customer service to METRO internal and external customers.
• Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
• Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.

Qualifications

• High school diploma or GED is required.
• Bachelor’s degree in computer science, Information Technology or related field is preferred.
• Minimum five (5) years of increasingly responsible experience with communications equipment in an Information Technology or rail transit environment.
• Experience in software testing, evaluation, and the ability to troubleshoot problems.
• Cisco CCNA (Cisco Certified Network Associate) certification is preferred.
• Proficiency using computer workstations/servers, associated computer peripherals, software and knowledge of software languages and operating systems.
• Excellent (oral and written) communications skills are essential to communicate with management, consultants and engineers to resolve technical issues.
• Analytical ability to independently diagnose and recommend problem resolutions.
• Valid Texas driver’s license is required.