Radiology Scheduler

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities.

About the role

Schedules patients for appointments by collecting clinical, demographic, and insurance information, and leveraging appropriate applications to facilitate booking the encounter per the patient, provider, or representative's request. This work may be conducted over the phone or in person.

This position is full-time, Monday - Friday, with normal business hours of 8:30am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at Cianchette Bldg, 43 Whiting Hill Rd, Brewer, Maine 04412.

Responsibilities

• Greets visitors and patients in person or over the phone, upholding excellent customer service skills.
• Performs scheduling functions or provides information, forwards callers, or records messages as needed.
• Receives and assesses requests from patients, providers, and payers.
• Facilitates access to Northern Light Health services by performing multi-facility and multi-resource scheduling including but not limited to office appointments, diagnostic testing, and procedures.
• Schedules, reschedules, confirms, acknowledges, and cancels patient appointments for multiple modalities and procedures.
• Consults with departments/offices when orders are unclear or need adjustments. Ensures the use of proper documentation including cancel, reschedule, and override guideline reasons.
• Understands all aspects of phone statistics and the individual impact on overall metrics, including service levels and abandonment rates.
• Completes registrations with accuracy and works worklists timely.
• Works closely with scheduling leadership for assistance and process improvement.
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.
• May perform other duties upon request.

Requirements

• High School Diploma/GED.
• 1+ years of experience in a medical office working directly with patients (examples - Medical Assistant, CNA, or Medical Secretary).
• Basic level of computer proficiency including the ability to send and receive emails, type general correspondence, enter data into spreadsheets, and use necessary software applications with close attention to detail.
• Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements.
• Ability to work 8:30am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.
• Must live within a commutable distance to 43 Whiting Hill Rd, Brewer, Maine 04412.

Preferred Qualifications

• Associate's Degree (or higher) in healthcare administration, finance, business, or related field.
• Call center and medical office experience.
• Knowledge of medical terminology.

Skills

• Demonstrates system values and integrates them into daily organizational practice.
• Actively supports patient-centered care with respect for the diversity of human experience and demonstrates integrity with the handling of sensitive patient information.
• Ability to work independently and in a team atmosphere and promotes a positive environment.
• Verbal and written aptitude for adequate communication with the general public, providers, physician office staff, registration staff, and other healthcare professionals.
• Ability to navigate and utilize system applications and associated materials needed to perform duties.
• Position requires extensive customer service and phone utilization, visual and auditory acuity, finger-wrist repetitive motion, and utilization of a computer/keyboard.
• Self-driven with an ability to multitask and prioritize based on daily needs.

Physical and Work Environment

Work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.

Pay

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.

Benefits

In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).