Radiology Scheduler

The South Bend Clinic supports you to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

• Schedules diagnostic imaging appointments, including X-ray, ultrasound, mammography, CT, MRI, and other radiology procedures.
• Reviews orders for completeness and accuracy and obtains any missing information before scheduling.
• Coordinates appointment dates, times, locations, and required preparation instructions with patients and clinical departments.
• Verifies patient demographics, insurance information, referrals, and authorization requirements.
• Communicates procedure-specific preparation instructions to patients and answers general scheduling questions.
• Prioritizes urgent requests and works with clinical teams to accommodate time-sensitive imaging needs.
• Reschedules or cancels appointments as needed and promptly communicates schedule changes to patients and departments.
• Maintains accurate and complete scheduling documentation within the electronic medical record and scheduling systems.
• Provides professional, compassionate service while protecting patient privacy and adhering to HIPAA requirements.
• Collaborates with radiology technologists, providers, clinical teams, and insurance representatives to resolve scheduling concerns.
• Monitors schedules for accuracy and efficiency and works to maximize appointment availability and patient access.
• Performs other duties as assigned.

Qualifications

• Education: High school diploma or equivalent required.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Basic computer proficiency and accurate data-entry skills required.
• Must demonstrate attention to detail, professionalism, dependability, and the ability to maintain patient confidentiality.
• Previous scheduling, healthcare, medical office, or customer service experience preferred.

Schedule

Monday-Friday: 8:00 am-5:00 pm

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.