Radiology Scheduler

Job Description

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Responsibilities

• Greet patients in a friendly manner.
• Verify patient information and accuracy.
• Schedule and reschedule appointments and pre-op lab and/or other testing before procedures if necessary.
• Outbound Imaging Scheduling from Appointment Workqueues.
• Contact patient to confirm appointments and procedure.
• Explain and verify proper prep instructions with patients, route to clinical staff, if appropriate.
• Maintain the strictest patient confidentiality.
• Cover/fill-in for co-workers as needed.
• All other duties/responsibilities as assigned.

Essential Duties And Responsibilities

• Greet patients in a friendly manner.
• Verify patient information and accuracy.
• Schedule and reschedule appointments and pre-op lab and/or other testing before procedures if necessary.
• Outbound Imaging Scheduling from Appointment Workqueues.
• Contact patient to confirm appointments and procedure.
• Explain and verify proper prep instructions with patients, route to clinical staff, if appropriate.
• Maintain the strictest patient confidentiality.
• Cover/fill-in for co-workers as needed.
• All other duties/responsibilities as assigned.

Education And / Or Certification/Licensure

• A High School Diploma or GED.

Experience

• Telephone, computer and customer service experience.
• Minimum 2 years of Radiology level III scheduling experience in call center or Radiology Reception.

Knowledge, Skills And Abilities

• Medical terminology, verbal and written.
• Must have the ability to learn new computer programs.
• Act professionally towards customers, physicians, and co-workers.
• Must be able to multitask and prioritize.
• Must possess time management skills.

Pay

The compensation for this role includes a base pay range of $16.35-$24.52 hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.