Radiology Manager / EUH

Primary Duties And Responsibilities

• Operational Oversight & Workflow Management: Plan, organize, and manage daily operations across the assigned imaging modality and locations. Oversee staff scheduling, work distribution, and patient flow to support consistent service delivery. Identify and implement opportunities to improve workflow, efficiency, and patient experience. Troubleshoot operational or technical issues and coordinate timely resolution to avoid disruptions.
• Staff Leadership & Development: Supervise modality staff including technologists, nurses, and support personnel. Ensure proper staffing levels and manage team assignments across locations. Conduct orientation for new hires and ensure they are trained to perform safely and competently. Provide ongoing coaching, feedback, and performance evaluations to support staff growth. Address performance or conduct issues in alignment with HR policies and department expectations.
• Quality, Compliance & Accreditation: Establish and maintain departmental policies, procedures, and protocols that meet regulatory standards. Ensure continuous compliance with accreditation requirements from organizations such as TJC, ACR, or IAC. Monitor safety protocols, infection control practices, and documentation compliance. Lead quality assurance efforts and ensure consistency in imaging accuracy and patient care.
• Performance Monitoring & Continuous Improvement: Track key performance indicators (KPIs) for productivity, quality, safety, and patient satisfaction. Conduct routine performance reviews and identify improvement opportunities. Develop and implement plans to address deficiencies or optimize services. Use data and staff input to support ongoing improvement initiatives and sustain results.
• Resource & Budget Management: Monitor use of equipment, supplies, and staff resources for cost-effectiveness. Assist in annual budgeting and financial planning efforts. Identify opportunities for cost savings without compromising quality or safety. Support equipment maintenance, service contracts, and capital planning as needed.
• Communication & Collaboration: Facilitate regular staff meetings and maintain open lines of communication across shifts and sites. Collaborate with physicians, administrative leaders, and peer managers to align operational priorities. Engage staff in shared decision-making and maintain a culture of teamwork. Communicate policy updates, departmental goals, and organizational changes clearly and consistently.
• Patient Experience & Service Excellence: Monitor and respond to patient satisfaction data and feedback. Address patient concerns or complaints in a timely and empathetic manner. Lead service initiatives to enhance patient comfort, education, and overall experience. Promote a patient-centered culture focused on safety, courtesy, and quality.
• Policy & Procedure Development: Contribute to the creation and refinement of departmental procedures and operational standards. Ensure policies reflect regulatory requirements, system-wide goals, and best practices. Maintain documentation that supports consistency and compliance across all operational sites. Participate in initiatives that align departmental policy with enterprise strategy.

Qualifications

• Education - High school diploma or equivalent OR bachelor's degree and three years business experience. Bachelor's degree in related field preferred.
• Experience - 2 years minimum supervisory experience with at least 5 years in hospital imaging services OR bachelor's degree and three years business experience. Seven years minimum experience with at least 5 years in a management position preferred.
• Certification - Basic Life Support (BLS) certification required.