Radiology Administrative Coordinator

About the role

This position supports the mission of the facility by optimizing the quality of life of all those served by expanding beyond the traditional focus on medical needs to the needs of the whole person.

Responsibilities

• Supervise all aspects of the radiology pre-authorization systems, including insurance verification, scheduling, and authorization for radiology procedures.
• Train and assist secretaries/staff members with this process.
• Provide high standard of customer service to all customers, patients, their families, and physician offices.
• Represent the radiology department positively to physician offices to improve patient referrals and streamline processes.
• Aid in secretarial duties as needed.
• Work with internal and external communication, customer service initiatives, and staff on behalf of the patients.
• Serve as a first-line coordinator resource for other departments/customers.
• Work in an honest manner, and work closely with department leadership and the Patient Access Systems and employees to provide information.
• Handle behavioral issues of patients and visitors under highly stressful and volatile situations.

Qualifications

• BLS certification through AHA or ARC
• 2-year Associate's Degree preferred
• 3+ years' secretarial/clerical experience in healthcare setting highly preferred
• High School Graduate / GED required
• No travel required