Radio Dispatcher

About the role

The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• A High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.

Benefits

• Subject to a DOT drug testing and physical if applicable.
• Position Subject to Collective Bargaining Agreement: $28.67 - $31.54 (Union Collective Bargaining Agreement Payscale)
• Starting pay $28.67 with progression to $31.54 over 5 years.
• Vacation Benefits include: 1 week ( 40 hours) paid vacation after 1 full year of service 2 weeks (80 hours) paid vacation after 2 full years of service 3 weeks (120 hours) paid vacation after 5 full years of service 4 weeks (160 hours) paid vacation after 20 full years of service
• Paid Sick Leave 5 days accrued per year of employment
• Medical, dental, and vision benefits available following 60 days of employment, pension and 10 paid company holidays.
• All Benefits are subject to Union Collective Bargaining Agreement