Racquet Sports Front Desk Attendant-Part ime

About the role

We are looking for a candidate with excellent communication skills and an outgoing personality who understands the importance of providing incredible customer service to our membership. This is a terrific opportunity for a college student or even a retiree to be a part of a team working in a fun, vibrant atmosphere. We have two different shifts that we staff seven days a week: 8:30 a.m. – 3:30 p.m., and 3 p.m. to 10 p.m. We staff two facilities: Irving Park Facility (410 Sunset Drive) and our "Farm" location (5121 Hedrick Drive). The staff member would split their time between the two facilities. All applicants must have their own reliable transportation. The more availability the better.

Responsibilities

• Greet members that enter the Racquet Sports Pro Shop
• Prepare outdoor court facility for the next day
• Check in members from online court reservations
• Schedule and maintain online court reservations
• Build a rapport with members and get to know each of them
• Answer all phone calls and member inquiries with clear information
• Utilize Northstar Point of Sale system to manage accounts for sales
• Assist Tennis Professionals in taking messages for lessons
• Maintain a clean and organized front desk and pro shop area
• Open and shut down the racquet sports facility
• Open and close the Point of Sale system
• Perform closing duties: emptying trash, vacuuming, organizing pro shop, sweeping courts, etc.
• Attend all required meetings and training for tennis staff
• Communicate all programs and social events to members
• Assist Racquet Sports Staff with making phone calls and sending e‑mails

Requirements

• Outgoing personality
• Honesty and integrity
• Courteous and tactful at all times
• Ability to communicate effectively in a professional manner with members and staff
• Ability to appear for work on time
• Ability to understand and follow rules and procedures

Benefits

• Hourly wage
• Double time pay for holidays worked
• Daily meal
• Opportunity to play golf on Mondays
• Ability to participate in employee wellness events
• Employee parties
• 401(k) plan
• 401(k) matching
• Employee discount
• Referral program

Pay

$12.00 – $13.00 per hour

Schedule

Two shifts: 8:30 a.m.–3:30 p.m. and 3:00 p.m.–10:00 p.m., seven days a week; split time between Irving Park Facility and the Farm location.