Racquet Shop Attendant

About the role

We are looking for a friendly, professional, and service-oriented Racquet Shop Attendant to join our Racquet Sports team at The Seagate Country Club. This position plays an important role in creating an exceptional experience for our members and guests by supporting the daily operations of the Racquet Shop and providing outstanding customer service. The ideal candidate is passionate about hospitality, enjoys working in a fast-paced environment, and has an interest in tennis, pickleball, and racquet sports. This role assists with court reservations, merchandise sales, member services, and maintaining the overall presentation and organization of the Racquet Shop.

Responsibilities

• Greet and welcome members and guests in a warm, professional manner.
• Answer incoming phone calls promptly and assist with court reservations, program information, and general inquiries.
• Coordinate court bookings and efficiently manage player check-in procedures.
• Process member and guest charges accurately while following established procedures.
• Assist with receiving, organizing, displaying, and selling Racquet Shop merchandise, including apparel, racquets, accessories, and equipment.
• Maintain attractive and organized merchandise displays, highlighting seasonal and featured items.
• Handle customer special orders and ensure timely follow-up and fulfillment.
• Support racquet programs, tournaments, events, and monthly inventory activities.
• Collaborate with Racquet Professionals and club staff to enhance the member and guest experience.
• Maintain cleanliness, organization, and presentation standards throughout the Racquet Shop.
• Uphold a polished and professional appearance while representing The Seagate Country Club.
• Perform additional duties and projects as assigned.

Requirements

• Friendly, outgoing, and service-focused personality with a passion for hospitality.
• Knowledge of tennis, pickleball, or other racquet sports preferred.
• Previous retail, pro shop, or racquet club experience preferred.
• Strong communication and interpersonal skills with the ability to engage professionally with members and guests.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer skills required for point-of-sale systems, court reservation software, and inventory management.
• Must possess a valid driver's license.
• Maintain a professional appearance and adhere to grooming and uniform standards.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to frequently lift up to 10 lbs. and occasionally up to 25 lbs.
• Flexibility to work weekends, evenings, holidays, and extended hours as business levels require.
• Ability to perform repetitive motions including bending, reaching, and computer entry.
• Ability to work both independently and as part of a team while supporting racquet sports operations and member engagement.