RACOM | Network Operations Center Manager

Job Summary

We are seeking a Network Operations Center (NOC) Manager to join our team in maintaining Land Mobile Radio (LMR) communication systems for our customers. As the first point of contact, the NOC team utilizes core competencies in customer service, network monitoring, and technical support to ensure seamless communication. This role requires management of the NOC team and filling in as NOC operator when the team is not available. Role requires collaboration with other operators, internal stakeholders, customers, and third-party vendors to provide 24/7 support.

Qualifications

• Education and Experience: Candidates with 3-4 years of relevant experience as manager or 4 years of experience as a NOC operator and/or similar experience. High school diploma or equivalent required
• Soft Skills: Excellent communication abilities, both verbal and written. Strong problem-solving skills, attention to detail, and the capacity to work effectively under pressure
• Tools: Proficient in Microsoft Office Suite
• Preferred Qualifications: Experience with monitoring tools such as L3Harris RNMs/ ENMs, SolarWinds, Tait Enable Monitor, etc. is preferred
• Technical Skills: Familiarity with or willingness to learn the following aspects of LMR communication systems: Radio Equipment Operation, System Infrastructure, Frequency and Spectrum Management, Troubleshooting Techniques

Availability

Standard working hours are 8:00 AM to 5:00 PM, Monday through Friday. However, candidates must be willing to cover additional shifts, including nights, weekends, and holidays, to ensure 24/7 network support, especially in cases where other operators are unavailable.

Benefits

• Health, dental and vision insurance
• 401k and company match
• Annual performance review and associated bonus
• Paid holidays, vacation and sick days, and parental leave
• Ongoing technical training
• Advancement opportunities
• Company-provided uniforms and safety equipment