Racking Technician - On-site

About the role

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.

Responsibilities

• Perform routine preventative maintenance.
• Troubleshoot equipment failures, including root cause analysis, warranty research, rework and continuously repetitive repairs using historical equipment data available through Field Connect service platform.
• Perform service, maintenance, repair and installation on: racking, commercial doors, loading docks, and general warehouse equipment.
• Complete all repairs of equipment in a timely manner and by the manufacturer’s repair guidelines.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate course of action.
• Inspecting Equipment – Perform audits on equipment per the PM Planning tools schedule in Field Connect service platform.
• Communications – Provide information to supervisor, co-workers, and subordinates by phone, in writing, e-mail, or in person.
• Timely and accurate completion of all work orders and service records per the Concentric time standard.
• Maintain accurate and timely entry of work hours in Paylocity time keeping platform.
• Safety – All work must be completed in a safe manner; requirements by customer and Concentric must be adhered to; work areas will be maintained to ensure safety; work areas will be kept clean and organized daily; timely completion of safety training modules.
• Other duties as assigned by supervisor.

Key Performance Measurements

• A score card that reflects performance in areas such as: PM Completion, Tech Efficiency, Customer Satisfaction, Inventory Variance, Work in Progress, Safety, Shop Cleanliness & 5S.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key performance indicators as assigned.

Requirements

• Mechanical, commercial, and industrial maintenance related experience.
• Experience with repair and maintenance of warehouse equipment.
• Welding experience a plus.
• Strong communication, problem solving, and analytical skills.
• Ability to work at heights.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Proficiency in Microsoft Office including Outlook and Word and web-based reporting modules.
• Ability to adapt to a fast-changing environment.
• Capable of identifying and completing critical tasks independently with a sense of urgency.
• High school or GED diploma required.

Benefits

• Competitive pay – plus incentive opportunities and overtime potential for hourly employees.
• Three medical plan options with employer premium contribution that start on day one.
• Employee-paid dental and vision insurance that start on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401(k) plan with 100% match on the first 4% of employee contributions.
• Eight paid holidays.
• Full-time employees receive a total of 128 hours of Paid Time Off (PTO) annually.
• Employee-paid accident, critical illness, and hospital indemnity insurance.
• Employee-paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring – learn from experts in the industry.
• Advancement opportunities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, stand, walk up to 8 hours; use hands to lift, maneuver, handle, or feel; and talk or hear.
• Frequently required to walk and reach with hands and arms.
• Occasionally required to stand and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 100 pounds.
• May be required to wear approved Personal Protective Equipment (PPE) and must maintain a high level of self-awareness about their surroundings.
• Specific vision abilities required include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed primarily in customer facility locations.
• Noise level in the work environment is moderate to heavy, occasionally requiring hearing protection.