Rack Configuration Technician

About the role

AHEAD builds platforms for digital business. We weave together advances in cloud infrastructure, automation, and analytics to help enterprises realize the promise of digital transformation. We prioritize a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We are an equal opportunity employer, committed to diversity and inclusion.

Responsibilities

• Build and configure computer servers based on engineering-provided data sheets and system requirements.
• Perform basic troubleshooting for hardware defects, logical issues, and system errors across a wide range of technologies.
• Escalate issues as needed through Jira.
• Install and configure operating systems and related software.
• Flash BIOS and firmware on various hardware platforms.
• Power on data center racks using PDUs to do testing outlined by engineering.
• Upgrade and test network switches.
• Work independently to resolve technical challenges with minimal documentation.
• Assist in optimizing work instructions and technical documentation.
• Harvest data correctly based on instructions given.
• Collaborate cross-functionally to support other departments as needed.

Requirements

Minimum Required:

• One to two years of experience in a fast-paced manufacturing facility.
• Experience with computer hardware.
• Experience with Microsoft Office products.

Preferred

• Assembling and configuring data center racks.
• Familiarity with liquid cooling systems and high-performance computing environments.

Education and Experience

Preferred:

• Assembling and configuring data center racks.
• Familiarity with liquid cooling systems and high-performance computing environments.

Physical Requirements

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

Benefits

USA employment benefits include Medical, Dental, and Vision Insurance, a 401(k), paid company holidays, paid time off, paid parental and caregiver leave, and more. For additional details, see AHEAD Benefits.

Use of AI

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].