Racing Security Supervisor - Seasonal

Essential Duties And Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enforce internal control policies and procedures
• Enforce Racing Commission and Zia Park policies and procedures
• Maintains safety and inspection reports for the property.
• Coverage regular security post inspections
• Prepare security incident reports and maintain security logs.
• Reports guest and team member concerns and complaints to manager.
• Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.
• Interacts and cooperates with regulatory, fire/rescue and law enforcement agencies.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Performs all other related and compatible duties as assigned.
• Follow all cleaning, sanitation and PPE position specific guidelines.

Qualification Requirements

• Must be at least 21 years of age.
• High School Diploma or GED required.; or one to two years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Able to write reports and business correspondence.
• Able to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to manage work procedures and expedites workflow.
• Provides coaching and counseling to team members.

Physical Demands

• Regularly stand and use hands to finger, handle, or feel objects, tools, or controls.
• Frequent reach with hands and arms.
• Talk or hear.
• Close vision, color vision, and peripheral vision.
• Lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

• Usually very loud.
• Exposure to fumes or airborne particles; outside weather conditions; extreme cold or hot.
• Exposure to an environment containing unrestricted secondhand tobacco smoke.