R.O.- Operations Manager

Opportunity for career advancement in a fast-paced, growth-oriented organization.

Benefits

• Competitive salary
• Paid time off
• Career growth
• Medical, dental, and vision insurance
• 401k
• Enthusiastic team environment
• Travel perks to all resort locations

About the Role

The Operations Manager provides services essential to the mission of the organization and the day-to-day operations of the Resort.

Responsibilities

• Assists in coordinating all Board-related functions with the General Manager
• Assists the General Manager with all operational projects
• Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners
• Is responsible for after-hour calls relating to resort issues as needed
• Supervises and coordinates all operations of the Resorts’ departments as applicable to the Resort (Front Office, Maintenance, Housekeeping, etc.)
• Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily
• Assists with the processing of payroll, completing time edits, approving PTO requests, and submission in the absence of the General Manager
• Coordinates with all department heads in all pertinent information to ensure a smooth-running operation
• Controls all guests’ vouchers and accuracy of the room or guests’ folios
• Aids guests with inquiries, requests, and complaints
• Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
• Disciplines subordinates when necessary
• Assists in training new team members
• Codes and processes payables for review by management
• Researches all Accounting-related questions, discrepancies, and processes information promptly
• Contacts and negotiates vendor agreements as directed by the General Manager
• Coordinates and assists the General Manager with the implementation of all policies and procedures for staff
• Is responsible for documenting, verifying, and processing money due to the owners through the owner rental program
• Performs multi-purpose tasking within the guidelines set forth by Capital Vacations
• Complies with all Capital Vacations policies and procedures
• Performs all other related duties and projects as assigned
• Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity

Requirements

• Associate’s degree in Hospitality Management, Bachelor’s degree preferred, or in place of a degree, 2+ years of relevant experience
• Minimum of two (2) years in the hospitality industry

Skills

• Knowledge and proficiency in Microsoft Office
• Knowledge and ability to use all basic office equipment
• Multitask-oriented, organized, and able to set priorities
• Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
• Excellent communication skills, both written and oral
• Proven leadership skills
• Ability to process and resolve guest service requirements
• Ability to assist, train, and direct staff where necessary
• Must dress professionally
• Flexible schedule; weekends and holidays are a must

Schedule

Additional hours may be required to cover shifts, meet deadlines, and goals as necessary. Needs to be flexible.