QVC Customer Service Specialist

About the role

QVC Group is a live social shopping company with six leading retail brands. The Customer Service Specialist supports QVC by answering inbound customer calls, problem‑solving, de‑escalating unique situations, promoting products, and driving sales while handling a high‑paced call volume. This position is remote; candidates must reside in Georgia or an approved QVC state.

Responsibilities

• Handle a high volume of inbound customer inquiries throughout the day.
• Offer additional products during each customer interaction.
• Assist customers with questions while personalizing each caller’s experience.
• Process tasks such as confirming refunds, taking payments, placing orders, and analyzing account data.
• Report to an assigned Customer Service Supervisor.
• Maintain a set full‑time schedule (not limited to Monday‑Friday).
• Work schedule includes one weekend day and one weekday off.
• Opportunity for advancement and upward mobility across the QVC Group family of brands.

Requirements

• Provide a distraction‑free work‑from‑home environment.
• 12 months or more of customer service experience.
• Ability to learn and work effectively in a virtual environment.
• Strong communication skills adaptable to a variety of styles.
• Proficiency navigating multiple systems and screens.
• Own a Microsoft Windows 11 computer and any additional equipment required by QVC’s system specifications.
• Capability to troubleshoot personal technical issues (partner with IT when needed).
• Availability to work weekends, holidays, and additional hours as needed.

Benefits

• Competitive compensation.
• Paid time off.
• Employee assistance program.
• Parental leave.
• Paid volunteer hours.
• Company discounts.
• Health care benefits starting on day 1 (U.S. market).
• 401(k) retirement plan.
• Tuition reimbursement.

Schedule

• Full‑time position.
• Set schedule includes one weekend day and one weekday off.
• Work hours are not limited to a traditional Monday‑Friday pattern.
• Must be available for weekend, holiday, and additional hour coverage.