Customer Service Rep

About the role

This employee communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products or services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products and services
• Documents calls in a computerized record-keeping system
• Enters customer orders in a computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records