Quoting Team Supervisor

About the role

The Quoting Team Supervisor serves as a key leader of the Quoting department under the direction of the Director of Operations and oversees the daily activities of the Quotation Coordinators.

Responsibilities

• Manage the Quoting department operations, in addition to supervising and mentoring the Quotation Coordinators
• Establish performance expectations and accountability standards for accuracy, turnaround time, and service levels while monitoring quote approval workflows to identify any bottlenecks
• Design, maintain and update department workflows, SOPs, and documentation to support scalable and compliant quoting operations
• Collaborate with Product Managers, Marketing, QC, and RA departments to successfully launch new products
• Work directly with IT Commerce team to develop new systems for continuous quoting improvements including testing and validating systems to ensure regulatory compliance, both external and internal
• Govern discount policies and pricing approvals in accordance with the organization's approval matrix
• Collaborate with the Sales Education Team to deliver up to twelve training sessions throughout the year
• Identify, develop, and implement system process improvements within the quoting platform by monitoring and analyzing approval workflows, removing bottlenecks, reducing delays, and optimizing cycle times to enhance overall operational efficiency
• Oversee complex, high-value, and strategic quoting opportunities by implementing workflow standards that ensure timely intake, prioritization, appropriate escalation, quote accuracy, compliance, and effective solutions
• Maintain effective business relations with customers, vendors, and other external business professionals. Responsible for resolving or appropriately referring questions, requests, complaints and problems to the appropriate leaders

Qualifications

• Education / Certification / Experience Required: Bachelor’s degree in Business, Operations Management, or related field; or equivalent work experience. 4+ years of quoting experience, preferably in the medical device industry. 1+ years of experience as a lead, trainer, or other management experience
• Exceptional analytical, communication, and leadership skills
• Medical device industry experience preferred

Competencies

• Proficient knowledge of Salesforce, SAP, Microsoft Office, including Word, Excel, and some PowerPoint; Intermediate to advanced skill in Excel
• Solid analytical, creative, and problem-solving abilities
• Strong attention to detail and follow-up
• Strong written and verbal communication skills
• Proficient and accurate typing/data entry skills
• Good interpersonal and public relations skills
• Project management skills and well organized
• Able to assess and anticipate client needs, deal with ambiguity, and translate complex issues into clear and digestible solutions

Pay

The anticipated range for this position is $34.00 to $44.00 an hour. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.

Schedule

The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.

Physical

Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision.

Travel

Minimal