Quick Service Technician - NRH

Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self‑discipline, and continuous improvement. We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best‑in‑class experience for our customers. Dominating our share of the market in the sales and servicing of Ford products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty. Our core values, vision, and mission statements define who we are and how we do business. If interested in becoming part of our award‑winning team, apply below!

Benefits

• The largest Ford new vehicle inventory in North Texas and over 200 pre‑owned vehicles
• Ongoing training to hone your skills and your team’s skills
• Excellent compensation
• 5‑day work week available
• Matching 401(k)
• Medical Insurance, Dental Insurance, Vision Insurance
• Long‑ and Short‑Term Disability Insurance
• Life insurance, Critical Illness, Hospital Indemnity, Accident Insurance
• Paid vacation for full‑time employees
• Employee discount on vehicle purchases, parts, and service
• Drug‑Free Work Environment
• Air‑Conditioned shop

Responsibilities

• Complete the assigned inspection on every vehicle
• Perform work specified on the repair order, and/or under warranty, to manufacturer specifications with efficiency, safety, and according to Ford’s quality and time standards
• Efficiently perform vehicle maintenance and repairs approved by the customer, including oil changes, tire rotations, battery testing and replacement, Ford recalls, tire repair/replacement, transmission and cooling system service, and other related maintenance items
• Collect all necessary information before requesting parts (e.g., model year, etc.)
• Prepare accurate repair estimates that explain the Concern, Cause, and Correction (the “Three C’s”)
• Communicate directly with the Service Advisor to inform the customer of any additional service needed and provide an estimated time for additional repairs
• Inform the Service Advisor of any delays to competing repairs and the reasons for those delays
• Road‑test vehicles to ensure repairs are completed properly

Requirements

• High school diploma or equivalent
• 2‑year college degree in vehicle maintenance/automotive technology preferred, not required
• Strong automotive background
• Strong teamwork skills
• Maintain sufficient personally‑owned tools and keep them in good working order
• Promote the dealership by presenting a professional image, positive attitude, and clean work area
• Maintain cleanliness of the customer's vehicle
• Submit all claims promptly
• Able to write a repair process as required for Ford Warranty
• Return parts for Ford warranty
• Willing to submit to a drug screen and background check