Quality/Test Engineer 2

Key Responsibilities

• Support New Product Introduction (NPI) and Continuous Product Improvement (CPI) initiatives.
• Validate form, fit, and function of newly developed products and technology solutions.
• Investigate, troubleshoot, and diagnose technical and application-related issues.
• Evaluate defects and performance concerns in production systems and recommend corrective actions.
• Provide advanced technical support to internal and external customers.
• Triage escalations and help restore customer production systems efficiently.
• Create and maintain technical documentation, reports, and validation records.
• Collaborate with global cross-functional teams to drive product quality and customer satisfaction.
• Participate in project management activities and support continuous improvement efforts.

Required Qualifications

• Bachelor's degree in Computer Science, Mechanical Engineering, Mining Engineering, or a related technical field.
• 3–4 years of relevant engineering, product support, or technical service experience.
• Experience supporting NPI and/or CPI processes.
• Strong customer focus, problem-solving skills, and technical aptitude.
• Experience supporting technology in industrial, manufacturing, production, or field-service environments.
• Excellent communication and relationship-building skills.

Preferred Qualifications

• Experience with Azure, Linux, SQL Server, and TCP/IP networking.
• Familiarity with electrical, mechanical, or system schematics.
• Product support, field support, or service engineering experience.
• Project management experience.
• Experience gathering, analyzing, and interpreting technical data.
• Mining industry experience is highly desirable.

Key Skills

• Customer Focus
• Technical Troubleshooting
• Problem Solving
• Project Management
• Data Analysis
• Technical Documentation
• Relationship Management
• Service Excellence