Quality/Test Engineer 2
EPITEC · Tucson, AZ · 1 wk ago
Business Development$37–$39/hrContract
Key Responsibilities
- Support New Product Introduction (NPI) and Continuous Product Improvement (CPI) initiatives.
- Validate form, fit, and function of newly developed products and technology solutions.
- Investigate, troubleshoot, and diagnose technical and application-related issues.
- Evaluate defects and performance concerns in production systems and recommend corrective actions.
- Provide advanced technical support to internal and external customers.
- Triage escalations and help restore customer production systems efficiently.
- Create and maintain technical documentation, reports, and validation records.
- Collaborate with global cross-functional teams to drive product quality and customer satisfaction.
- Participate in project management activities and support continuous improvement efforts.
Required Qualifications
- Bachelor's degree in Computer Science, Mechanical Engineering, Mining Engineering, or a related technical field.
- 3–4 years of relevant engineering, product support, or technical service experience.
- Experience supporting NPI and/or CPI processes.
- Strong customer focus, problem-solving skills, and technical aptitude.
- Experience supporting technology in industrial, manufacturing, production, or field-service environments.
- Excellent communication and relationship-building skills.
Preferred Qualifications
- Experience with Azure, Linux, SQL Server, and TCP/IP networking.
- Familiarity with electrical, mechanical, or system schematics.
- Product support, field support, or service engineering experience.
- Project management experience.
- Experience gathering, analyzing, and interpreting technical data.
- Mining industry experience is highly desirable.
Key Skills
- Customer Focus
- Technical Troubleshooting
- Problem Solving
- Project Management
- Data Analysis
- Technical Documentation
- Relationship Management
- Service Excellence