Quality Technician

Job Summary

The Quality Technician is responsible for the administrative activities associated with processing warranty claims and resolving customers' concerns on product failures. This position may be stationed at a specific customer for extended periods of time during new product launches.

Responsibilities

• Service/repair/replace HVAC systems on buses when required
• Work closely with the Valeo TCV (Thermal Commercial Vehicles) Engineering and Quality teams to address customer concerns
• Perform Quick Response Quality Control process to support continuous improvement initiatives
• Maintain a permanent dialogue with quality staff at the customer site
• Communicate customer expectations to site
• Conduct full maintenance training courses on various heating, ventilation and air conditioning systems for transit bus and school bus systems to mechanics, technicians and management teams
• Train other team members on various maintenance practices for the various systems offered by Valeo TCV
• Meet regularly with the North American Service Manager to provide status on completed work
• Attend internal meetings as needed
• Complete field service and training reports and file with North American Service Manager timely and accurately
• Follow standards and work instructions and support the creation of standards when needed
• Ensure compliance with all safety procedures and standards including, but not limited to, performing tasks safely, wearing required personal protective equipment, maintaining a clean working area and implementing safety improvements
• Escalate challenges and impediments to meeting customer's expectations
• Maintain highest security protocols to keep sensitive and protected customer and or company information confidential and secured
• Maintain professional and positive relations with team members
• Comply with all company conduct rules

Requirements

• High School Diploma or GED (college degree is preferred)
• Work experience with repairs of automotive heating and air conditioning units
• Work experience with root cause analysis quality systems preferred
• Knowledge of 600V + electrical systems or ability to read a wiring diagram
• Ability to read technical drawings and prints
• Demonstrated ability to communicate effectively
• Detail oriented and accurate
• High degree of accountability and ownership
• Strong organization skills
• Proficiency in computer software- Microsoft Office, Google, etc.
• Able to work in a team environment
• Able to work independently with minimal supervision
• Demonstrated ability to satisfy customers

Qualifications

• None specified

Skills

• Communication skills
• Technical knowledge of HVAC systems
• Quality control and root cause analysis experience
• Computer proficiency (Microsoft Office, Google)

Benefits

• Part of one of the largest global innovative companies
• Multi-cultural environment that values diversity and international collaboration
• Opportunities for career growth
• Highly committed to limiting the environmental impact of activities
• Ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

Pay

• Not specified

Schedule

• Full-time

Employee Status

• Contract

Job Posting Date

• 2023-08-07