Quality Technician

About the role

The Quality Technician – 2nd Shift is a key contributor to ensuring that all products manufactured at the SouthSide Soap Box facility meet SC Johnson’s rigorous safety, quality, and compliance standards. This hands-on role performs routine laboratory testing, supports real-time production decisions, and maintains an organized, audit-ready environment aligned with ISO 22716 and GMP principles. The technician collaborates closely with production teams, quality leadership, and cross-functional partners to troubleshoot issues, support quality investigations, and uphold consistent product excellence across all shifts.

Key responsibilities

• Ensure compliance with GMP ISO 22716 principles, internal quality standards and adherence to procedures.
• Review incoming COAs and verify that documentation aligns correctly with product specifications, part numbers and PO requirements.
• Communicate quality concerns, test failures or specifications deviations to the Quality Manager in a timely manner.
• Support troubleshooting activities by gathering samples, evidence and clear documentation.
• Aid in preparing quality reports, trend summaries and metric KPI updates for shift huddles or weekly quality meetings.
• Participate in supplier-related quality checks by evaluating incoming materials.
• Perform microbiological-related tasks, including sampling handling, coordination of testing, and maintaining aseptic techniques to prevent contamination.

Requirements

• Bachelor’s degree in physical science, Chemistry, Biology, or a related scientific discipline (or equivalent experience).
• 2-3 years of quality or laboratory experience in a manufacturing, consumer goods, or similar regulated environment.
• Hands-on experience or working knowledge of microbiological testing, including the ability to work in an aseptic or controlled laboratory environment.
• Strong problem-solving skills abilities with the capability to troubleshoot issues in real time.
• Fast-paced production, Strong computer skills, effective communication skills.

Preferred experiences and skills

• Prior experience in home care, personal care, chemical or consumer packaged goods (CPG) manufacturing environments.
• Working knowledge of ISO 22716, GMP or other principles or other regulated quality systems.
• ASQ certification (e.g., CQIA) or equivalent quality related certification or formal training preferred.
• Exposure to auditing activities, internal audits, supplier audits, or certification such as BSI.
• Hands-on experience working with SAP, RedZone, Smartsheet, or similar production.
• Quality software.
• Background supporting NCR investigation CAPA activities, or supplier quality evaluations.
• Proven ability to work collaboratively across multiple shifts in high volume production environments.

Job requirements

• Full time, 2nd shift position based at SouthSide Soap Box Chicago Facility.
• Typical work schedule aligns with production needs, overtime, may be required based on business demand.
• On-site manufacturing role, remote work is not applicable for this position.
• Physical demands include the ability to lift to 30lbs and stand for extended periods during laboratory and production activities.
• Work performed in both laboratory and production environments, requiring use of PPE and adherence to safety protocols.
• This role is not eligible for relocation.

Benefits and perks

• Rockstar health insurance benefits package.
• Jollydays: competitive vacation bundle.
• Generous retirement match + pre-tax savings options.
• 3 Care Days (a.k.a. Volunteer Time-Off) a year, to be a force for good.
• Global Ping Pong Tournament + Prom...