Quality Technician

About the role

Develop and implement quality programs, manage the RMA process, conduct product evaluations, apply problem solving tools, and provide technical support.

Responsibilities

• Implement quality programs, track, analyze, and report on program effectiveness.
• Manage RMA process from issuance to closure, including evaluation of parts, creation of Corrective Action Reports (8D), and communication with customers.
• Perform hands-on product evaluations, root cause analysis, repairs, and functional testing for customer returns.
• Apply problem-solving tools like 5-Whys, Fishbone, DMAIC, etc., to identify and implement corrective actions.
• Use appropriate standard quantitative methods to analyze data and facilitate process improvements.
• Ensure product and process quality in accordance with quality principles and standards, including planning processes, material control, acceptance sampling, and measurement systems.
• Provide technical support to Quality, Production, Engineering, and Sales departments.
• Measure products using appropriate methods and equipment.
• Ensure data integrity on Barksdale’s gage management system (xTrak) and allocate work for gage calibration.
• Complete internal and external gage calibrations, including sourcing, planning, scheduling, and executing calibrations.
• Perform quality reviews, generate Certificates of Compliance, and assist with supplier and customer quality activities.
• Participate in New Product Development (APQP) projects, including Quality validation using DVP&R and advanced statistical methods.
• Drive continuous improvement through participation in Kaizen events and projects.
• Affirmatively assist with the execution of Core Tools (DFMEA, PFMEA, MSA, SPC, PPAP) and PCR/PCO reviews.
• Affirmatively assist with PPAP submissions, including reviewing and approving Part Submission Warranties (PSWs).
• Affirmatively assist with the creation of Quality procedures, forms, reports, etc.
• Affirmatively evaluate prototype products, perform qualification tests, and prepare reports prior to releasing new products.
• Affirmatively perform Process and Product Audits in various Production cells.
• Provide general assistance on any quality-related activity.

Qualifications

• AS degree in Technical discipline or equivalent experience.
• Minimum of 3 years of experience in Quality.
• Formal Six Sigma training preferred.
• Experience with electronics.
• Basic inspection and testing techniques.
• Quality philosophies, principles, systems, methods, tools, standards, organizational and team dynamics, customer expectations and satisfaction, supplier relations and performance, leadership, training, interpersonal relationships, improvement systems, and professional ethics.
• Quality management systems and their development, documentation, and implementation with respect to domestic and international regulatory standards or requirements.
• Quality concepts and methods such as FMEA, SPC, MSA, Lean Manufacturing, CAPA, Six Sigma, 5S, etc.
• Basic statistical concepts (FPY, rate, %, average, std deviation, etc.).
• Ability to make decisions using risk-based thinking and data-driven analytical thinking.
• Interpretation of engineering drawings, test procedures, work orders, BOMs, written procedures, international standards, etc.
• Strong knowledge of GD&T.
• Strong teamwork and support for department and company members.
• Strong communication skills (oral and written).
• Strong organizational and coordination abilities, including assembling, coordinating, scheduling, and executing interdepartmental activities.
• Strong time management skills with the ability to prioritize effectively based on business needs.
• Strong analytical skills, including the ability to analyze, interpret, and report on data in Microsoft Excel.
• Physical ability to perform hands-on work and stand/move parts.
• Maintain 5S in work areas and follow all safety rules.
• Flexible to travel (domestically and internationally) and work overtime as required.