Quality Technician

About the role

Air Techniques, Inc., founded in 1962, manufactures high-quality products for the dental industry. Based in New York, the company designs and builds utility room and digital imaging products in a vertically integrated factory that adheres to FDA Good Manufacturing Practices and Quality Standards. The company maintains ISO-13485 registration certification, emphasizing quality and customer satisfaction.

Responsibilities

• Perform visual, dimensional, and functional inspections on production and customer returned units to assess defects and failures.
• Identify recurring issues and escalate complex failures to the Product Quality Manager.
• Collaborate with Engineering, Production, and Procurement teams to communicate findings and develop corrective and preventive actions.
• Operate and maintain measuring and test equipment (calipers, micrometers, CMM, gauges, torque tools, etc.).
• Review and inspect Device History Records to ensure document accuracy and propose release of products for distribution.
• Assist in developing or revising repair procedures and work instructions.
• Participate in Lean or continuous improvement initiatives to reduce turnaround time and defects.
• Perform Internal Quality Systems Audits.
• Ensure compliance with department procedures.
• Analyze and interact with areas related to Key Performance Indicators (KPIs) such as First-Pass-Yield, defect/complaint trends, audit findings, CAPA effectiveness evaluations, etc.
• Perform other duties as assigned.

Requirements

• Minimum 5 years of experience in a quality, manufacturing, or product inspection role.
• Prior experience with RMA processes and root cause analysis methodologies strongly preferred.
• Proficiency with precision measurement tools (calipers, micrometers, gauges, CMM).
• Working knowledge of ERP systems for logging and tracking (experience with Epicor or similar a plus).
• Strong written and verbal communication skills.
• An analytical mindset with strong attention to detail.
• Advanced Excel skills, able to analyze data and build complex reports and graphics.
• Familiarity with quality standards such as ISO 9001, 13485, or equivalent.

Physical Requirements

• Able to lift up to 40 lbs.
• Able to use hand tools.

Education Requirements

• Associate's degree in Quality Technology, Manufacturing Technology, Mechanical Engineering Technology, Industrial Engineering, or a closely related technical discipline required.