Quality Technical Manager

Role Summary

The Quality Technical Manager (QTM) assists Volkswagen Dealerships in the repair of vehicles as reported through the Volkswagen Technical Assistance system (VTA), ensuring all service workshops adhere to Volkswagen repair standards, technical training, and workshop processes. This includes assisting Dealership Technicians with complex repair logic and diagnosis, identifying and reporting quality concerns, and improving workshop processes.

Role Responsibilities

• Supervise/guide repair logic/diagnosis on 3rd level VTA cases (50%)
• Identify and report on emerging quality concerns on both new and in-service vehicles (20%)
• Evaluate and implement actions to minimize repeat repairs (10%)
• Ensure Dealership Technicians are adequately trained for assigned repairs (10%)
• Confirm diagnostic and special tools are available and updated (5%)
• Improve workshop processes and mystery-shop (5%)

Qualifications

• Years of Experience: 5-7 years in Service Department of retail or wholesale automotive operation
• Required Education: Degree in Automotive Technology or equivalent work experience
• ASE Master Level Certification with L1 (Advanced Level Emission Certification)

Skills

• Analytical and conceptual thinking
• Extensive Volkswagen technical product knowledge
• Communication skills – interpersonal, presentation, and written
• Technical ability to logically work through electrical, mechanical failures and pinpoint root cause
• Influencing and negotiation skills
• Create technical reports showing the “root cause” using both written text, photographs, and video in a concise, detailed, and clear manner
• Resource management and the ability to accomplish the task at hand with the tools currently available