Quality Tech
Job Summary
About the role
Accountable for customer complaint investigations and outcomes. Coordinate servicing, issues replacements or credits to customers.
Responsibilities
- Run trending reports of complaints and initiate corrective action requests.
- Update complaints in the SAP Complaint System.
- Ensure complaints are logged accurately and closed.
- Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques.
- Suggest product improvements based on investigations.
- Write complaint investigation summary letters to individuals who reported the issues.
- Issue credits, coordinate servicing, replacement orders, and/or RGA’s as required for complaint resolution.
- Follow up with the sales force on outstanding issues following the time frames established in written procedures.
- Cook product as required in response to complaints.
- Maintain compliance with QST and ISO regulations and Medline policies and procedures.
Requirements
- High School Diploma or equivalent.
- Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
- Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
- Experience with Microsoft Office Suite.
Preferred Job Requirements
- 1+ year of experience in Quality Assurance and Quality Control in a FDA regulated industry.
- Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
- Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
- Experience with Microsoft Office Suite.
- FDA regulated industry experience.
- Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Benefits
- Health insurance.
- Life and disability.
- 401(k) contributions.
- Paid time off.
Pay
The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
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