Quality Systems Specialist

GM does not provide immigration-related sponsorship for this role. Do not apply if you will need GM sponsorship (e.g., H-1B, TN, STEM OPT) now or in the future.

About the Role

This role is categorized as onsite. The successful candidate is expected to report to Grand Rapids Operations on a full-time basis and will be assigned to 1st shift. Occasional overtime and weekends are expected. This role may be eligible for relocation benefits.

Responsibilities

• Serve as a Subject Matter Expert (SME) for the Fast Response process at Grand Rapids, including:
  • Running the daily Fast Response meeting
  • Maintaining a log of customer complaints
  • Working with Protect the Customer (PTC) teams to ensure required fast response timing is met
  • Reviewing all fast response required documentation for completeness and effectiveness
• Responsible for BIQ at Grand Rapids, including:
  • Developing elemental SMEs
  • Compiling book of evidence
  • Participating in corporate-wide basketweave meetings
  • Maintaining internal scorecard
  • Executing during the external audit
• Reporting and publishing plant quality metrics to the headquarters team
• Responsible for Grand Rapids Operating Procedures, including:
  • Conducting 3-year audits
  • Participating in North America GM Quality Requirements call
  • Signing off on all GM quality requirements after implementation of changes
• Mentor and coach manufacturing teams in problem solving
• Build and sustain a good working relationship between quality, engineering, and manufacturing teams
• Support activities that may include:
  • Running plant daily Fast Response meeting
  • Maintaining plant quality requirements
  • Owning plant BIQ including running bi-weekly meetings, compiling book of evidence, and running external calibrations
  • Attending manufacturing PTC meetings and coaching teams on problem solving
  • Calculating and reporting to Corporate GM plant quality metrics
  • Participating in North America Quality Requirement call and implementing changes
  • Owning and maintaining all Grand Rapids Operating Procedures (GROPs)

Requirements

• Bachelor of Science degree in Engineering or equivalent experience
• Quality Systems knowledge
• 3+ years of experience in a manufacturing environment
• High level of written and oral communication skills necessary for developing procedures
• High level of interpersonal skills involving ability to work effectively cross-functionally and cross-culturally
• Ability to work weekends and overtime as needed
• Maintain safety and good housekeeping standards

Preferred Qualifications

• Robust understanding of GMS/BIQ and experience working in a GMS/BIQ environment
• Experience in quality and/or quality systems
• IATF experience, including internal IATF auditor experience

Benefits

From day one, GM supports your well-being at work and at home. Learn how GM provides a rewarding career with personal benefits by visiting Total Rewards resources.