Quality Systems & Program Manager

Key Responsibilities

• Lead administration of the Panel Quality Management System (PQMS) across approved manufacturing partners
• Serve as primary interface for client-facing quality program execution
• Develop and maintain inspection standards, scorecards, compliance frameworks, and performance metrics
• Oversee vendor onboarding, qualification, audits, and ongoing performance evaluation
• Provide KPI reporting, trend analysis, and executive-level summaries
• Develop and standardize QA/QC procedures, documentation, and inspection tools
• Ensure compliance with UL508A, NEC, and client-specific standards
• Lead Root Cause Analysis (RCA) activities and corrective action programs
• Administer revision control and change management processes
• Identify opportunities to improve quality, consistency, and manufacturing efficiency
• Collaborate with Build Partners, Engineers of Record, commissioning teams, and internal project teams
• Capture and integrate field feedback into quality systems and standards
• Support resolution of manufacturing and installation-related issues
• Promote alignment between design intent, manufacturing execution, and field performance
• Support implementation of quality-related tooling and automation initiatives as appropriate

Required Qualifications

• 8+ years of experience in control panel manufacturing, QA/QC, or electrical/automation systems
• Strong knowledge of UL508A, NEC, and industrial control panel standards
• Experience developing or managing quality systems or inspection programs
• Demonstrated experience with Root Cause Analysis and corrective action processes
• Ability to operate at both program (strategic) and field (tactical) levels

Preferred Qualifications

• Bachelor's degree in electrical engineering, Industrial Technology, Manufacturing, or related field
• Experience supporting data center or mission-critical infrastructure projects
• Experience managing or working within multi-vendor manufacturing environments
• Familiarity with OT/network-enabled panels or industrial networking
• Lean, Six Sigma, or similar process improvement experience

Key Attributes

• Systems-oriented thinker capable of building scalable quality programs
• Strong ownership mindset and ability to operate independently
• Detail-oriented while maintaining a program-level perspective
• Effective communicator across technical teams, vendors, and leadership
• Comfortable driving accountability across organizations without direct authority