Quality Systems Manager (Non-IT)

About the role

This position supports global logistics and storage services, focusing on quality assurance within transport divisions.

Responsibilities

• Develop and maintain a comprehensive Quality Management System (QMS), ensuring compliance with policies, procedures, and regulatory standards.
• Oversee supplier qualification, audits, and quality agreements to meet internal and external standards.
• Manage incident reports, root cause analyses, CAPAs, and client complaints to ensure quality improvements.
• Assist in risk management, change control, pest control, and facility cleanliness programs.
• Verify technical compliance through calibration, validation, and documentation review.
• Ensure accurate documentation, data management, and quality checks using software tools.
• Conduct internal and external audits, respond to findings, and support certification processes.
• Develop and deliver training on quality standards and procedures.
• Identify process improvements, participate in client meetings, and monitor customer satisfaction.
• Lead a team by planning resources, organizing work, and facilitating communication through regular meetings.
• Ensure compliance with local regulations and industry standards, including GMP and GDP.

Qualifications & Skills

• Bachelor’s in life sciences, business, or related field; certifications such as CQA, CPHQ, ISO 9001 Lead Auditor, Lean Six Sigma are preferred.
• Minimum five years of quality assurance experience, with two years in management.
• Strong knowledge of regulatory compliance, excellent communication, leadership, and organizational skills.
• Proficiency in Microsoft Office and quality management software; ability to travel as needed.

Pay

Compensation ranges from $73,600 to $147,290.

Schedule

The role is onsite in Hawthorne, CA, with flexible schedule requirements based on business needs.