Quality Systems Coordinator

About the role

The Quality Coordinator is responsible for maintaining and improving the facility's Quality Management System (QMS) in accordance with ISO 9001 requirements. This role coordinates internal audits, corrective actions, document control, employee training, and continuous improvement initiatives while supporting compliance with customer and regulatory requirements. The Quality Coordinator serves as the facility subject matter expert for ISO 9001.

Responsibilities

• Develop, implement, and monitor quality policies, procedures, and work instructions.
• Plan, schedule, conduct, and document internal quality audits; identify non-conformities and ensure timely corrective actions.
• Follow up on internal audit results and ensure completion deadlines are met.
• Manage controlled documents, including revisions, approvals, distribution, retention, and archiving through document management systems (Nintex and Microsoft Teams).
• Monitor internal corrective actions (ICARs) and work with teams to ensure they are closed on time.
• Participate in the investigation and resolution of corrective action requests (CARs).
• Coordinate root cause analysis and corrective and preventive action (CAPA) activities resulting from audits, customer complaints, and process failures.
• Train staff and employees on QMS requirements and support continuous improvement initiatives.
• Assist the Quality Manager in developing monthly QMS and annual Management Review presentations.
• Drive quality management system improvements through effective auditing and documentation revisions.
• Develop monthly internal audit schedules and conduct audits accordingly.
• Facilitate 2nd party on-site audits.
• Address any nonconformances identified during surveillance/recertification audits.
• Support and back up the Quality Manager.
• Assist with quality duties such as auditing, external auditing, and back up other quality positions as required across all 3 shifts.
• Assist Production and other departments as required.

Requirements

• High School Diploma or GED; prefer 2-year college degree in a related field of study.
• ISO 9001 Internal Auditor, Lead Auditor, or other quality-related certifications is a plus.
• 2 years of experience supporting or maintaining an ISO 9001 Quality Management System.
• 3+ years of manufacturing experience; plastics injection molding experience preferred.
• Prior experience leading projects or coordinating audits.
• Prior experience supervising, training, or motivating employees.

Skills

• Strong proficiency using measuring tools (calipers, micrometers, CMMs) and applying Geometric Dimensioning and Tolerancing.
• Strong computer skills with Microsoft Office and Teams.
• Solid understanding of ISO 9001 standard.
• Excellent interpersonal skills and thrives in a collaborative, team environment.
• Motivated self-starter who is able to work independently and deliver results meeting deadlines.

Benefits

• 401(k)
• 401(k) Matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program
• Employee Discount
• Paid Time Off
• Tuition Reimbursement
• Flexible Spending Account
• Health Savings Account

Pay

$66,500 - $72,800

Schedule

Monday to Friday, weekends as needed