Quality Systems Coordinator
This is a Contract to Hire position based in Lakeville, MN, with a fully remote work arrangement.
About the role
The Quality Systems Coordinator supports the administration, maintenance, and continuous improvement of Quality Management System (QMS) programs, systems, and compliance activities. This role provides operational and systems support across certifications, regulatory registrations, digital platforms, and KPI tracking. The successful candidate will ensure that documentation and resources are accurate, up-to-date, and easily accessible to relevant stakeholders.
Responsibilities
- Manage system and database administration, including SharePoint sites and Intelex system modules.
- Oversee the QFS SharePoint site(s) including content and structure.
- Serve as the primary administrator for database management.
- Coordinate administration activities, including cross-functional integration projects, and system optimization.
- Support maintenance, troubleshooting, data accuracy, and functionality of QMS systems and tools.
- Provide third-party certification coordination and program maintenance activities for certifications such as Kosher, Organic, Non-GMO Project, and Gluten Free.
- Support documentation tracking, renewal timelines, and audit preparation activities.
- Act as the primary or backup liaison with certification agencies, auditors, inspectors, and accrediting bodies.
- Complete regulatory compliance activities including facility registrations, license, and certification renewals.
- Coordinate on-site facility inspections as required.
- Serve as the KPI data coordinator for quality & food safety functions.
- Prepare and distribute monthly KPI communications, ensuring accuracy, clarity, and timeliness.
- Compile data from multiple sources to support reporting of QMS and food safety performance metrics.
- Consolidate and optimize data sources as part of ongoing continuous improvement and automation initiatives.
- Develop and maintain tools and processes to track trends, gaps, and follow-up actions.
- Facilitate the receipt, documentation, and communication of customer complaints.
- Collaborate with resources such as customers, sales, and consumer affairs in support of complaint management.
- Work with manufacturing locations to complete investigations and respond to customers in a timely manner.
- Upload and gather documents and route incidents for review/approval by cross-functional teams.
- Maintain organized filing systems for key documentation, both electronic and physical.
- Perform other duties as assigned.
Requirements
- Bachelor's Degree in Food Science, Nutrition, Biology, Chemistry, or a related field.
- 1-2 years of experience in documentation management or a related technical experience.
- Strong attention to detail, organizational, and problem-solving skills.
- Proficiency with business applications and systems, such as Microsoft Office, Adobe Acrobat, Intelex, Tableau, and Smartsheet.
- Experience developing dashboards, reports, and system templates.
- Ability to understand, explain, and present complex technical concepts clearly and concisely, both written and verbally.
- Ability to communicate and collaborate effectively with all levels of the organization.
- Adaptability and ability to quickly learn new systems and technologies.
Qualifications
- Experience in Quality Management Systems (QMS) and Quality & Food Safety (QFS).
- Knowledge in food science, nutrition, regulatory affairs, document control, labeling, and specifications.
Pay
The pay range for this position is $25.00 - $31.73 per hour.
Benefits
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)