Quality Systems Coordinator

Key Responsibilities

• Maintain QMS procedures, work instructions, forms, and documentation.
• Ensure processes meet quality and customer requirements.
• Conduct internal audits and identify process gaps.
• Track corrective actions and verify effective resolution.
• Monitor quality metrics, trends, and performance.
• Prepare reports and provide recommendations to leadership.
• Identify opportunities to improve quality, efficiency, and consistency.
• Support process improvements and standardization.
• Support quality training and communicate process changes.
• Partner with Operations and other teams to resolve quality issues.

Work Environment

• Primarily works in a warehouse and operational environment.
• Regular interaction with warehouse employees, supervisors, managers, leadership, and cross-functional departments.
• May require time spent on the warehouse floor observing processes, conducting audits, investigating issues, and supporting training.
• Must be comfortable working in an environment where operational priorities and quality requirements may change.
• May require occasional travel or support across multiple warehouse locations, as needed.

Qualifications

• High school diploma or equivalent required.
• Associate's or bachelor's degree in Quality, Business, Supply Chain, Logistics, Operations, Engineering, or a related field preferred.
• Previous experience in quality, warehousing, logistics, manufacturing, transportation, or a similar operational environment preferred.
• Experience with Quality Management Systems, internal auditing, document control, corrective action, or continuous improvement preferred.
• Experience in a similar quality, compliance, operations, or process improvement role is beneficial.
• Strong proficiency with Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
• Ability to collect, organize, analyze, and communicate quality data and trends.
• Strong problem-solving and root cause analysis skills.
• Knowledge of ISO 9001 or similar quality management principles preferred.
• Familiarity with Lean, 5S, Kaizen, Six Sigma, or other continuous improvement methodologies beneficial.
• Ability to manage multiple priorities, maintain accurate documentation, and follow corrective actions through completion.
• Ability to safely and effectively use standard office equipment and technology required for documentation, reporting, data analysis, communication, and quality management activities.
• Familiarity with warehouse operational equipment and processes is beneficial.

Personality Traits

• Quality and customer focused
• Detail-oriented and highly organized
• Accountable and dependable
• Analytical and data-driven
• Effective communicator
• Collaborative and team-oriented
• Process improvement focused
• Adaptable and able to manage multiple priorities
• Proactive and able to identify issues and opportunities
• Strong documentation and follow-through skills
• Committed to continuous improvement and operational excellence

Benefits

• Accrue up to five days PTO in first year.
• Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program