Quality Systems Analyst

About the role

Under the direction of a Manager, the Quality Systems Analyst is responsible for performing regular audits of data entered to the following systems: Informix, Health Returns Management (HRM), RxRIntel and SalesForce, to ensure accuracy, quality and completeness. The incumbent must work to achieve a clear understanding of SOPs related to Client Set-up, Policy and Billing functions within various departments: Customer Service, Client Policy and Client Reporting.

Primary Accountabilities

• Utilizing the appropriate menu paths in Informix, run reporting to ensure accuracy of the information that is being shared with the client
• Perform quality checks for new client implementations or client set up to confirm accuracy in accordance to the client’s business rules
• Perform quality checks on randomly selected client reports to confirm accuracy
• Perform quality reviews of billing reports based on risk to client and Inmar
• Perform quality reviews on changeovers
• Perform risk assessments
• Effectively manage daily error reporting as applicable
• Effectively document and report all errors to the QA, QC Manager and/or Supervisor if applicable
• Escalate significant events (i.e., Diversion, Adverse Events, Informix slow down, etc.)
• Address and discuss issues and proposed solutions with leadership
• Develop and implement SOPs relevant to QA tasks for back office processes
• Meet daily QA productivity numbers

Required Qualifications

• Associates in Quality, Business, Logistics, Engineering or a related field required
• 1–3 years of related experience, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required
• Bilingual in English and Spanish, preferred
• Strong data collection and analysis skills
• Certification in Quality Assurance, a plus

Physical Demands

• Use Hands to Handle Objects – Regularly
• Reach with Hands or Arms – Regularly
• Talk or Hear and Read Instructions – Regularly
• View Items at a Close Range – Regularly
• Rarely: Job requires this activity up to 25% of the time
• Occasionally: Job requires this activity between 25% – 50% of the time
• Frequently: Job requires this activity between 50% – 75% of the time
• Constantly: Job requires this activity more than 75% of the time

Benefits

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)
• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement
• Perks and discount programs

Eligibility for some benefits may depend on job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.