Quality Systems Analyst

About the Role

From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you’ll do work that matters—and own it all.

Location: Lexington, OH
Schedule: Monday - Friday, Business hours

Responsibilities

• Certificate of Analysis (CoA) & Database Management
  • Create, complete, review, and send Certificate of Analysis (CoA)
  • Manage and optimize the CoA database system from creation to specification updates
  • Maintain product records and specifications in the product lifecycle management system
  • Create and process new items in the Quality Test Database, including item/specification changes
  • Configure new tests, projects, data entry configurations, and charts in the Quality Test Database to support testing and reporting requirements
• Quality Systems & Documentation
  • Create controlled quality work instructions, training materials, and procedures aligned with Quality Support Group standards
  • Enter new document requests and change requests in the CQ change management system
  • Ensure compliance with all BRC standards and CNG policies and procedures
  • Continuously review specifications, systems, and processes to identify improvement and efficiency opportunities
• Equipment Management
  • Assist with regularly scheduled equipment verifications and maintenance
  • Assist with scheduling and tracking yearly equipment calibrations
  • Update and maintain comprehensive equipment records as needed
  • Perform light to moderate equipment repair and troubleshooting as needed
  • Research and evaluate new equipment opportunities to support quality objectives
  • Order and maintain lab equipment, spares, and office supplies for all quality labs
• Communication & Cross-Departmental Collaboration
  • Train individuals and groups on changing and new policies within the Quality Support Group scope
  • Promptly and consistently communicate with quality management, team members, other CNG departments, and external customers via verbal communication, email, Teams, and other professional channels
  • Onboard new employees into quality data management systems and ensure proper documentation
  • Gain and maintain a comprehensive understanding of products and customer requirements to support quality initiatives
• Operational Support & Special Projects
  • Assist with collecting and sending microbiological test samples and complete required documentation
  • Assist with creation and management of microbiological test schedules
  • Assist with creation and management of quality retention pallet and roll labels and documentation
  • Execute various assigned projects, including investigative lab testing and lab studies
  • Complete all assigned training in the learning management system

Requirements

• Education & Experience
  • Undergraduate degree in quality, business, management, or a related field; or equivalent professional experience
• Technical Proficiency
  • Excellent computer proficiency and demonstrated ability to quickly learn new software systems
  • Proficient in Microsoft Office applications
  • Ability to master specialized quality management software, including but not limited to DTR, PLM, CQ, Hypervu, SharePoint, Infinity, and customer portals
  • InfinityQS administration experience is preferred
• Key Competencies
  • Detail-oriented with strong organizational and quality control mindset
  • Strong analytical and critical problem-solving skills with the ability to identify root causes and implement solutions
  • Excellent written and verbal communication skills; comfortable communicating with internal teams, cross-functional departments, and external customers via email, Teams, and other professional channels
  • Collaborative mindset with the ability to work effectively across multiple departments
• Work Style & Personal Attributes
  • Self-motivated and proactive in managing tasks with minimal supervision
  • Able to multitask and prioritize effectively when managing multiple competing priorities and deadlines
  • Flexible and responsive to accommodate the needs of internal teams and external customers
  • Demonstrates positive attitude and professionalism in all interactions

Benefits

• Employee Ownership – Become a company owner day 1!
• Full medical, dental, and vision insurance upon hire
• Holiday Pay
• Paid vacation
• 401(k) with company match
• Performance-based bonuses
• Tuition reimbursement
• Career advancement opportunities across 18+ facilities