Quality System Specialist

Job Title: Quality Systems Specialist

About the Role

Loftware is seeking a full-time, highly motivated, detail-oriented Quality Systems Specialist to join our expanding global compliance department headquartered in Portsmouth, NH. The ideal candidate will have 3–5 years of experience in a QA\QC environment or in-house experience, excellent organizational skills, and a desire to contribute to the continued success of the Loftware family. The role involves ensuring adherence to ISO standards, supporting audits, investigations, document reviews, and continuous improvement projects.

Responsibilities

• Ensure adherence to ISO standards (e.g., ISO9001:2015 and ISO27001) and other applicable regulations and standards.
• Aid in planning and conducting internal and external audits, and assist with the SOC2 Type2 Audit.
• Support investigations of deviations and non-conformities resulting from audits.
• Support the document review and update process in line with Loftware’s current Quality Management System.
• Assist with answering customer Request for Information (RFI) questionnaires.
• Participate in continuous improvement projects and CAPA process.
• Assist with merger and acquisitions in relation to integrating Quality Management Systems.

What You'll Need

• 3–5 years’ experience in Quality Control/Quality Assurance environment.
• Knowledge of ISO Standards, CAPA, Auditing, and the Quality Management System.
• Demonstrated experience managing processes and coordinating cross-functional projects while meeting established deadlines.
• Hardworking, well-organized, and able to independently and proactively manage and complete numerous projects simultaneously under competing time sensitivities.
• A strong attention to detail, operating effortlessly in a highly dynamic environment, and leveraging cross-functional working skills to move with agility.
• Excellent interpersonal skills, dynamic, and highly team-oriented; demonstrated ability to form strong working relationships with demanding internal clients while maintaining firm adherence to ISO Standards.
• Must thrive in a rapid-paced and dynamic business environment.
• Experience with compliance matters a plus.
• Superior English language writing and oral communication skills.
• A sense of humor and commitment to professionalism and collegiality.

How to Set Yourself Apart

• Exhibit flexibility and willingness to take on new responsibilities and assignments as they are identified and to assist with various ad hoc projects as needed.
• Show personal qualities of integrity, credibility, and unwavering commitment to the company’s mission; demonstrate a proactive, hands-on strategic thinker.
• Demonstrate detail-oriented professionalism with exceptional research, oral, writing, and organizing abilities.
• Ability to pinpoint factual and grammatical errors in Quality Management documents.

About Us: We make the Supply Chain work. Loftware's end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain. Our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore, making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.