Quality Assurance Specialist

About the role

Love Finding the Details Others Miss? Join First Commerce Credit Union as a Quality Assurance Specialist!

If you're someone who enjoys reviewing processes, ensuring accuracy, and helping maintain high standards, this role may be the perfect fit for you. At First Commerce Credit Union, we're not just about banking - we're about empowering generations and transforming communities. As a Quality Assurance Specialist, you'll play a key role in protecting the integrity of our lending and deposit operations.

Responsibilities

• Systematically review approved, denied, opened, and closed accounts and loans to ensure accuracy, completeness, and compliance with established policies and procedures.
• Audit documentation, review loan records, and verify the appropriateness of rates, terms, pledges, payment structures, and posting accuracy.
• Research discrepancies by collaborating with lenders and operational teams, perform spot re-verification of employment, income, down payments, member eligibility, and vehicle values, and ensure ancillary products such as life insurance, disability insurance, GAP coverage, and warranties have been properly coded or added to loan balances when applicable.
• Verify insurance coverage on financed vehicles, conduct follow-up reviews on identified discrepancies, and prepare meaningful reports for leadership regarding findings and trends.
• In situations involving potential fraud, promptly notify appropriate FCCU officials.
• Maintain a high level of confidentiality, attention to detail, and professional judgment while helping First Commerce maintain operational excellence and regulatory compliance.

Requirements

• High school diploma, GED, or equivalent required
• Associate's or Bachelor's degree in a related field preferred
• Significant financial services, banking, credit union, consumer lending, or commercial lending experience may substitute for a degree
• 1–2 years of consumer lending or transaction experience required
• Knowledge of consumer lending practices and loan and deposit policies and procedures
• Previous experience auditing, reviewing, or evaluating work against established standards preferred
• Strong analytical and investigative skills
• Excellent written communication and reporting abilities
• Strong attention to detail and commitment to accuracy
• Ability to identify discrepancies and follow through on corrective actions
• Proficiency with Microsoft Office applications
• Ability to work independently and collaborate effectively with multiple departments

Qualifications

• High school diploma, GED, or equivalent required
• Associate's or Bachelor's degree in a related field preferred
• Significant financial services, banking, credit union, consumer lending, or commercial lending experience may substitute for a degree
• 1–2 years of consumer lending or transaction experience required
• Knowledge of consumer lending practices and loan and deposit policies and procedures
• Previous experience auditing, reviewing, or evaluating work against established standards preferred
• Strong analytical and investigative skills
• Excellent written communication and reporting abilities
• Strong attention to detail and commitment to accuracy
• Ability to identify discrepancies and follow through on corrective actions
• Proficiency with Microsoft Office applications
• Ability to work independently and collaborate effectively with multiple departments

Skills

• Strong analytical and investigative skills
• Excellent written communication and reporting abilities
• Strong attention to detail and commitment to accuracy
• Ability to identify discrepancies and follow through on corrective actions
• Proficiency with Microsoft Office applications

Benefits

• Competitive hourly pay
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee assistance programs
• Ongoing training and career development
• Opportunities to grow within the credit union

Pay

• Competitive hourly pay

Schedule

• Full-time position

Why First Commerce?

We're a full-service, member-owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence. At First Commerce, you're not just joining a company - you're joining a cause.

What's in It for You?

• Competitive hourly pay
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee assistance programs
• Ongoing training and career development
• Opportunities to grow within the credit union
• $500 referral bonus for successful referrals

Ready to Start Your Journey?

Apply today and become part of a team that's redefining what it means to serve. First Commerce Credit Union – Where Service Meets Purpose.