Quality Surveyor – Intellectual and Developmental Disabilities

Key Responsibilities

• Conducting Surveys: Administer surveys to individuals (sometimes with support from someone who knows them best) receiving services either in-person or virtually.
• Data Collection and Entry: Ensure accurate and timely documentation of all survey data in the designated online data entry system.
• Communication and Engagement: Contact providers, individuals, families and legal guardians to explain the purpose and importance of the NCI survey and answer their questions in a clear and professional manner.
• Maintaining Confidentiality: Protect the privacy and confidentiality of all survey participants.
• Professionalism: Conduct interviews with respect and sensitivity, maintaining a professional demeanor throughout the process.
• Understanding Survey Techniques: Demonstrate proficiency in surveying techniques, including using a conversational tone and rephrasing questions as needed.
• Following Protocols: Adhere to all established protocols and procedures for survey administration and data management.

Qualifications

• Education & Experience: Bachelor’s Degree + at least 1 year of experience working with individuals who have developmental / intellectual disabilities OR Associates Degree + at least 2 years of experience working with individuals who have developmental / intellectual disabilities.
• Communication Skills: Strong communication and interpersonal skills, with the ability to interact respectfully and effectively with individuals with disabilities.
• Ability to Build Rapport: Ability to build rapport and establish a positive connection with survey participants.
• Reliability: Dependable transportation for all in-person surveys.
• Computer Literacy: Proficiency in using computers and navigating online data systems with specific experience in Outlook and Microsoft Excel Spreadsheets.
• Attention to Detail: Meticulous attention to detail for accurate data collection.
• Flexibility: Ability to work a flexible schedule, including some evenings and weekends, as needed.
• Professionalism: Ability to interact with team members, supervisors, individuals, families and providers in a respectful and sensitive manner.
• Experience: Experience with survey administration and data input is preferred.
• Bi-lingual: Preferred but not required.