Quality Supervisor, Nights

Company Overview

Refresco is the leading global independent beverage solutions provider, serving national and international retailers as well as Global, National and Emerging (GNE) brands. Products are distributed worldwide from production sites in Europe, North America, and Australia.

About the Role

The Supervisor, Quality reports to the Manager, Quality and oversees day‑to‑day quality operations, implementing and monitoring quality and sanitation systems to ensure compliance with company objectives and regulatory requirements. Shift: Night, 4 pm – 12:30 am.

Responsibilities

• Adhere to and ensure compliance with all health and safety policies, Good Manufacturing Practices (GMPs) and PPE requirements.
• Utilize Lab Data Collection Program, SAP, Food Safety and Quality Plans, Water Treatment, Batching Process, Internal Sanitation, Microbiology, Environmental Monitoring Programs, and Product Testing Requirements.
• Maintain compliance with food quality and safety standards set by corporate, customers, and governing bodies (e.g., SQF).
• Lead and direct the work of other employees, including hiring, performance, and disciplinary actions.
• Supervise Quality employees directly.
• Apply knowledge of applicable regulations such as AIB, SQF, State, City, Federal, Kosher, Gluten‑Free, and customer requirements.
• Support and maintain third‑party food safety and quality certification requirements and continuously improve the facility’s food safety and quality management systems.
• Develop, implement, maintain, and continuously improve the SQF System.
• Track departmental KPIs to manage daily requirements against budgetary deliverables.
• Operate SAP Quality Module: post process orders, access finished‑goods reports, manage preventive maintenance (PM) records, handle negative inventory, and perform mock recalls.
• Follow local and corporate QMS policies, procedures, and SOPs; understand how quality data is generated and be proficient with laboratory testing methods, product specifications, and technical decision‑making.
• Communicate site quality objectives, policies, and procedures to employees across all functional departments and maintain accountability.
• Use Lab Data Collection Programs to track, analyze, and trend data; enter new products; update specifications; manage key metrics such as product limits, holds, employee benchmarks, and certificates of analysis.
• Maintain laboratory equipment, schedule preventative maintenance and calibration, and order lab and sanitation supplies.
• Assist with approval, release, or rejection of raw materials, finished goods, and in‑process materials.
• Apply basic chemistry knowledge, conduct root‑cause analysis, and make in‑process batch adjustments.
• Provide training and personal development to drive productivity goals.
• Demonstrate leadership to ensure consistent quality of work.
• Audit and maintain records required for compliance.
• Take immediate action on any food safety or food quality issue.
• Promote a safe working environment through accident‑reduction strategies, energy conservation, and waste minimization.
• Serve as backup to the Quality Manager.

Required Skills

• Working knowledge of Excel, Word, and SAP.
• Experience with measurement tools and equipment (e.g., HPLC, densitometer, pH meters).
• Organized, detail‑oriented, and adaptable to change.
• Ability to apply statistical methods to analyze data and identify trends.
• High precision and accuracy in inspection and testing processes.
• Knowledge of GFSI, GMP, FDA, and other relevant standards and regulations (preferred).
• Prior inspection experience in a laboratory setting.
• Strong written and verbal communication, analytical, problem‑solving, and organizational skills.

Competencies

• Leadership – foster empowerment, build trust, lead courageously, and inspire growth.
• Time Management – efficiently manage schedules, prioritize tasks, and adapt to changing demands.
• Adaptability – remain flexible in changing production environments and requirements.

Education & Experience

• BS degree in Food Science, Chemistry, Microbiology, or related discipline (or equivalent experience) – preferred.
• Three + years supervisory experience in quality within a high‑speed beverage manufacturing environment – preferred.
• Knowledge of quality systems (GMP, HACCP, SQF) – certification preferred.

Working Conditions & Schedule

• Shift: Night, 4 pm – 12:30 am; additional weekdays, weekends, evenings, overnight, and holidays may be required.
• Fast‑paced production plant with high noise levels (hearing protection required) and temperature extremes.
• Physical demands include attention to detail with visual/sensory focus; mental stress from deadlines and production quotas.
• Travel: Rarely required.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short‑term and long‑term disability coverage
• Pet Insurance
• Legal Benefits
• 401(k) Savings Plan with company match
• 12 paid holidays
• Vacation days and paid sick time off
• Well‑being benefit discounts and Total Reward Programs